Box Office Associate

The heart of Boston Ballet is the human experience. Through our living and breathing art we forge human connectionsbetween artist and attendee teacher and trainee friend and newcomer ones outer and inner self. We believe that the community of employees that makes dance possible is better together when talented individuals with varied life experiences identities races cultures and ideas are welcomed encouraged and heard.

The Box Office Associate is a front-line full-time non-exempt position that is responsible for selling tickets and subscriptions for Boston Ballet performances and for providing excellent customer service and accurate information to all patrons.

Essential Functions

• Process tickets subscriptions exchanges comps group sales refunds donations and gift cards using Tessitura (Boston Ballets customer relation management database)
• Balance and reconcile sales/exchange activities daily
• Receive and respond to inbound messages with a high level of customer service and a focus on being friendly and patient with a strong ability to problem solve difficult situations
• Maintain a high level of performance knowledge to speak with patrons about the season repertoire
• Responsible for staying organized and aware of Box Office policies and general Boston Ballet information
• Assist in maintaining the integrity of the database
• Participate in outbound calling campaigns as directed by the Box Office Manager
• Assist in opening the Box Office at the administrative office and the Citizens Opera House
• Responsible for working at the theatre in the Box Office during performance weeks
• Perform various administrative tasks

Please be sure to include a cover letter with your resume when you submit an application to be considered for the position.

• Bachelors Degree or equivalent work experience
• Minimum of 1-2 years of experience in sales and customer service
• Strong customer service skills; professional enthusiastic and accurate with numbers and details
• Flexible positive attitude with ability to multi-task in a fast-paced and collaborative environment
• Computer skills with ability to use Microsoft Office Excel and Word; experience with Tessitura a plus
• Enthusiasm to contribute to a work environment that strives for diversity equity and inclusion
• Boston Ballet offers hybrid work options. Some evenings and weekends required during performance weeks

Benefits

• BCBS HMO health insurance plan with zero deductible
• BCBS dental insurance with employer providing 100% annual premium for individual coverage
• Flexible Spending Accounts (FSAs) health and dependent care
• Employer-paid life and disability plans
• Immediate access to 403(b) retirement savings plan featuring both pre-tax and Roth options
• Ability to purchase MBTA passes on a pre-tax payroll deduction basis up to IRS monthly limit
• Paid time off holidays vacation personal and sick days
• Free adult dance classes
• Complimentary tickets to select Boston Ballet performances (based on availability)
• Hybrid work

Salary Pay Range: $20-21 per hour. This range is a reasonable good faith estimate of the expected hourly pay range for this position at this time based on a wide range of factors including qualifications experience and training operational and business needs and other considerations permitted by law. At Boston Ballet it is not typical for an individual to be hired at or near the top of the range for the role.