Brandwatch, Customer Success Manager, CX, APAC, Singapore (Mandarin Speaking)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Cision we believe in empowering every individual to make an impact. Here your voice is heard your ideas are valued and your unique perspective fuels our collective success. As part of our global team youll thrive in an environment that champions curiosity collaboration and innovation all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether youre solving complex problems or driving bold innovations your growth is our success and together well create the conversations of tomorrow.
Empower your impact at Cision. Be seen be understood be you.
Empower your impact at Cision. Be seen be understood be you.
As a Customer Success Manager you will have an overall responsibility for managing and growing yourportfolio of accounts spanning a variety of industries. Your role is to build and maintain healthy
relationships within your assigned accounts that enable you to drive strong product adoption and increased subscription revenue whilst maintaining Brandwatchs positive reputation. Key to this role
is the ability to articulate value inspire and sell the future of Brandwatch.
What Youll Do:
Develop a trusted advisor relationship with customer executive sponsors such that all activities
are closely aligned with the customers business case and strategy allowing the full potential of
the Brandwatch solution to be realized.
Establish and oversee the customers adoption training and development of best practices to
continually drive incremental value and return on the customers investment.
Manage account renewals for your customer base collaborating with account managers on
quarterly business reviews retention strategy and upsell initiatives.
Identify opportunities for expanded use of the platform and integration into the accounts
business processes.
Identify and escalate key customer product related requirements and manage customer
expectations on an ongoing basis.
Facilitate the development of a community of like-minded Brandwatch customers routinely
sharing best practices and leveraging lessons learned.
Update CRM and billing system records for customer accounts and opportunities.
Enable and assist product support to best address customers technical issues.
Serve as a coach and trusted advisor to Brandwatch customers.
are closely aligned with the customers business case and strategy allowing the full potential of
the Brandwatch solution to be realized.
Establish and oversee the customers adoption training and development of best practices to
continually drive incremental value and return on the customers investment.
Manage account renewals for your customer base collaborating with account managers on
quarterly business reviews retention strategy and upsell initiatives.
Identify opportunities for expanded use of the platform and integration into the accounts
business processes.
Identify and escalate key customer product related requirements and manage customer
expectations on an ongoing basis.
Facilitate the development of a community of like-minded Brandwatch customers routinely
sharing best practices and leveraging lessons learned.
Update CRM and billing system records for customer accounts and opportunities.
Enable and assist product support to best address customers technical issues.
Serve as a coach and trusted advisor to Brandwatch customers.
What Youll Bring:
1-3 years relevant work experience in a customer facing role.
Excellent customer facing presentation written and oral communication skills.
Advanced understanding of social media networks and social monitoring tools.
1-3 years relevant work experience in a customer facing role.
Excellent customer facing presentation written and oral communication skills.
Advanced understanding of social media networks and social monitoring tools.
Familiarity working with global customers across multiple teams and regions.
Proven track record of developing and executing strategic account plans.
Proven ability to develop executive champions at a strategic level.
The ability to multi-task and troubleshoot under pressure.
An ability to be astute strategic intelligent and insightful.
Drive to work autonomously and proactively.
Experience working with (or for) a social media monitoring provider.
Demonstrable knowledge of marketing principles and best practices.
Familiarity with Boolean logic and data analytics.
Experience with Social Media Management
Speak fluent English and Mandarin a plus if more languages
Experience working with market in China as well as Experience working in a fast paced Saas environment
Experience working with CRM and/or ticketing systems such as Gainsight Salesforce Zendesk
Zuora and JIRA.
What We Offer
- Buddy setup to help you onboard and beyond;
- A competitive compensation package featuring;
- A place in a high performing team at a growth-driven company;
- An open informal diverse and multinational working environment;
- 25 days of PTO per year to promote a healthy work-life balance plus 1 Wellness Day per quarter on top of your holiday allowance;
- Full Headspace subscription and 24/7 Employee Assistance program;
- Hybrid working model- arranged in coordination with your manager. Our Singapore office is situated in the heart of a vibrant area filled with cafés restaurants and convenient access to public transport.
As a global leader in PR marketing and social media management technology and intelligence Cision helps brands and organizations to identify connect and engage with customers and stakeholders to drive business Newswire a network of over 1.1 billion influencers in-depth monitoring analytics and media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas EMEA and APAC. For more information about Cisions award-winning solutions including its next-gen Cision Communications Cloud follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity equity and inclusion is vital to driving our culture sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledgeand named a Top Diversity Employer for 2021 .
Cision is proud to be an equal opportunity employer seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity or expression sexual orientation national origin genetics disability age veteran status or other protected statuses.
Cision is committed to the full inclusion of all qualified keeping with our commitment Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact
Please review ourGlobal Candidate Data Privacy Statementto learn about Cisions commitmentto protecting personal data collected during the hiring process.
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
