The IT Enterprise Technical Support Manager is a critical role that will be responsible for
leading the day-to-day activities of the EMEA IT support teams in continuous collaboration
with the Global and Corporate IT functions.
The position is a transformative high-visibility role that requires a strong technical and people leader that excels in a
fast paced and rapidly growing company.
The professional will be responsible for direct management and mentoring of both technical support and supervisory staff including
teams within other EMEA business units.
This leadership role includes delivering maintaining and supporting all aspects of our internal employees end user environment
and assigned equipment.
An important responsibility of the IT Enterprise Technical Support Manager is to ensure adherence to existing polices and develop guidelines and procedures to improve the effectiveness and efficiency of the team.
Requisiti
The main requirements for the role include:
Bachelors degree in a STEM field or the equivalent experience and certifications.
10 years experience within the IT field including 6 years experience in a technical IT
supervisory or managerial role.
6 years of hands-on experience as a technical support engineer or in a direct technical
support role.
At least one industry related technical certification required (ITIL and CISSP certifications
desired)
Experience in implementing methodologies to reduce escalations and drive a proactive self-
service model of support.
Experience with ITSM performance metrics analysis and presenting them as clear KPIs and
actionable information.
Excellent service and vendor management skills including managing third party suppliers
and contractors.
Fluency in English a second language is considered a plus (especially Spanish French or
Dutch.
Required Skills:
The main requirements for the role include: Bachelors degree in a STEM field or the equivalent experience and certifications. 10 years experience within the IT field including 6 years experience in a technical IT supervisory or managerial role. 6 years of hands-on experience as a technical support engineer or in a direct technical support role. At least one industry related technical certification required (ITIL and CISSP certifications desired) Experience in implementing methodologies to reduce escalations and drive a proactive self- service model of support. Experience with ITSM performance metrics analysis and presenting them as clear KPIs and actionable information. Excellent service and vendor management skills including managing third party suppliers and contractors. Fluency in English a second language is considered a plus (especially Spanish French or Dutch.
The IT Enterprise Technical Support Manager is a critical role that will be responsible for leading the day-to-day activities of the EMEA IT support teams in continuous collaborationwith the Global and Corporate IT functions.The position is a transformative high-visibility role that requires a stron...
The IT Enterprise Technical Support Manager is a critical role that will be responsible for
leading the day-to-day activities of the EMEA IT support teams in continuous collaboration
with the Global and Corporate IT functions.
The position is a transformative high-visibility role that requires a strong technical and people leader that excels in a
fast paced and rapidly growing company.
The professional will be responsible for direct management and mentoring of both technical support and supervisory staff including
teams within other EMEA business units.
This leadership role includes delivering maintaining and supporting all aspects of our internal employees end user environment
and assigned equipment.
An important responsibility of the IT Enterprise Technical Support Manager is to ensure adherence to existing polices and develop guidelines and procedures to improve the effectiveness and efficiency of the team.
Requisiti
The main requirements for the role include:
Bachelors degree in a STEM field or the equivalent experience and certifications.
10 years experience within the IT field including 6 years experience in a technical IT
supervisory or managerial role.
6 years of hands-on experience as a technical support engineer or in a direct technical
support role.
At least one industry related technical certification required (ITIL and CISSP certifications
desired)
Experience in implementing methodologies to reduce escalations and drive a proactive self-
service model of support.
Experience with ITSM performance metrics analysis and presenting them as clear KPIs and
actionable information.
Excellent service and vendor management skills including managing third party suppliers
and contractors.
Fluency in English a second language is considered a plus (especially Spanish French or
Dutch.
Required Skills:
The main requirements for the role include: Bachelors degree in a STEM field or the equivalent experience and certifications. 10 years experience within the IT field including 6 years experience in a technical IT supervisory or managerial role. 6 years of hands-on experience as a technical support engineer or in a direct technical support role. At least one industry related technical certification required (ITIL and CISSP certifications desired) Experience in implementing methodologies to reduce escalations and drive a proactive self- service model of support. Experience with ITSM performance metrics analysis and presenting them as clear KPIs and actionable information. Excellent service and vendor management skills including managing third party suppliers and contractors. Fluency in English a second language is considered a plus (especially Spanish French or Dutch.
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
