DESKTOP SUPPORT TECHNICIAN L2 UK
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
- Client in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
- Provide comprehensive IT support for remote sites in and around the Camberley region.
- Offer after-hours on-call support for designated sites as required.
- Travel to customer locations across the region as needed.
- Install configure and maintain complex hardware and software systems in the field.
- Maintain and update the existing network infrastructure including adding connectivity via copper and fibre.
- Manage and monitor client networks and systems including servers routers switches and firewalls.
- Develop and implement system maintenance procedures to ensure maximum system uptime.
- Perform LAN and Voice MACDs (Moves Adds Changes and Deletions).
- Manage the Hardware Depot/ Hardware Recovery Centre.
- Handle loaner equipment management parts ordering and inventory management.
- Oversee shipping and receiving operations.
- Perform new PC setup installation re-imaging and end-user data transfer.
- Provision authentication hardware like active smart cards Active Keys and smart card readers.
- Create and maintain detailed documentation of hardware/software systems and procedures.
- Manage inventory of spare equipment and supplies maintaining accurate spreadsheets.
- Provide exceptional customer service ensuring client needs are addressed promptly and professionally.
- Act as a liaison between clients and vendors to ensure effective issue resolution.
- Participate in operational meetings as required.
- Provide support to other HPIT support teams as needed.
- Manage and resolve incidents through to completion.
Requirements
- At least 1 year of experience in a technical support or IT field engineering role.
- Proven practical work experience in a similar role.
- Advanced knowledge of Windows OS (knowledge of Mac or Linux is a bonus).
- A valid UK drivers license and personal vehicle for travel to sites.
- Fluency in English is essential.
- Willingness to travel to customers across the region as required.
- Excellent problem-solving and analytical skills.
- Strong organisational and interpersonal skills.
- Ability to manage schedule on multiple projects effectively.
- Transparent and effective communication skills.
Benefits
Required Skills:
At least 1 year of experience in a technical support or IT field engineering role. Proven practical work experience in a similar role. Advanced knowledge of Windows OS (knowledge of Mac or Linux is a bonus). A valid UK drivers license and personal vehicle for travel to sites. Fluency in English is essential. Willingness to travel to customers across the region as required. Required Skills & Competencies: Excellent problem-solving and analytical skills. Strong organisational and interpersonal skills. Ability to manage schedule on multiple projects effectively. Transparent and effective communication skills.
Required Education:
CompTIA ACompTIA NetworkMicrosoft Certified: Fundamentals (or similar)
Company Industry
IT Services and IT Consulting
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
