Sr IT Customer Support Spc.

Charlotte, VT - USA

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities

Sr IT Customer Support Spc forHoneywell International Inc. (Charlotte NC)

RESPONSIBILITIES:

Work with Executive Assistants and IT Service Desk to drive an innovative support plan and technology roadmap for Executives technology needs including travel and other offsite engagements.
Work closely with Core IT Applications Networking and Information Security Service Owners and Subject Matter Experts to ensure enterprise solutions will enable Executive productivity.
Determine and communicate Root Cause Corrective Analysis plans in an immediate and efficient way.
Develop and maintain documentation such as training materials and Standard Operating Procedures (SOPs). Support MS Office 365 support knowledge including Outlook and MS Teams. Manage Mobile device management (MDM) including enrollments iOS upgrades applications support and general troubleshooting skills.
Support Printer Management including standard break/fix of hardware software and networking issues.
Enable Webinars for Diamond Executive population by providing them with white-glove support before during and after each of their Town Halls.
Establish stellar trust and maintain a high level of confidentiality for all Executives operations activities/tasks.
Communicate effectively/consistently and develop respectable working relationships with other coworkers Service Owners and Executive Staff overall.

Qualifications

YOU MUST HAVE:

Qualified applicants must have a Bachelors* degree or foreign equivalent in Information Technology Computer Science or a related field and 5 years experience providing IT support in a corporate environment.
Must have 3 years of experience with the following: experience with Windows 10/11Support with Hardware break/fix experience; experience with Apple Mobile Devices (iPad/iPhone/AppleTV/iOS/LTE); experience with MS Office Products (special focus on Office365 / Teams / Outlook / Exchange).
Must have 2 years of experience with the following: experience with Audio/Visual Support; experience providing technical support to Senior Executives; Project Management experience; and Vendor Management Negotiation Skills General Management experience.
Up to 5% domestic and international travel required.
Telecommuting permitted up to 2 day per week.
*Employer will accept 2 years of experience in lieu of a Bachelors degree.

ADDITIONAL INFORMATION:

Job Site: Charlotte NC
40 hours/week
Eligible for Employee Referral Program: $1500
If offered employment must have legal right to work in U.S. EOE.

Required Experience:

Senior IC

ResponsibilitiesSr IT Customer Support Spc forHoneywell International Inc. (Charlotte NC)RESPONSIBILITIES: Work with Executive Assistants and IT Service Desk to drive an innovative support plan and technology roadmap for Executives technology needs including travel and other offsite engagements.Work...

Responsibilities

Sr IT Customer Support Spc forHoneywell International Inc. (Charlotte NC)

RESPONSIBILITIES:

Work with Executive Assistants and IT Service Desk to drive an innovative support plan and technology roadmap for Executives technology needs including travel and other offsite engagements.
Work closely with Core IT Applications Networking and Information Security Service Owners and Subject Matter Experts to ensure enterprise solutions will enable Executive productivity.
Determine and communicate Root Cause Corrective Analysis plans in an immediate and efficient way.
Develop and maintain documentation such as training materials and Standard Operating Procedures (SOPs). Support MS Office 365 support knowledge including Outlook and MS Teams. Manage Mobile device management (MDM) including enrollments iOS upgrades applications support and general troubleshooting skills.
Support Printer Management including standard break/fix of hardware software and networking issues.
Enable Webinars for Diamond Executive population by providing them with white-glove support before during and after each of their Town Halls.
Establish stellar trust and maintain a high level of confidentiality for all Executives operations activities/tasks.
Communicate effectively/consistently and develop respectable working relationships with other coworkers Service Owners and Executive Staff overall.

Qualifications

YOU MUST HAVE:

Qualified applicants must have a Bachelors* degree or foreign equivalent in Information Technology Computer Science or a related field and 5 years experience providing IT support in a corporate environment.
Must have 3 years of experience with the following: experience with Windows 10/11Support with Hardware break/fix experience; experience with Apple Mobile Devices (iPad/iPhone/AppleTV/iOS/LTE); experience with MS Office Products (special focus on Office365 / Teams / Outlook / Exchange).
Must have 2 years of experience with the following: experience with Audio/Visual Support; experience providing technical support to Senior Executives; Project Management experience; and Vendor Management Negotiation Skills General Management experience.
Up to 5% domestic and international travel required.
Telecommuting permitted up to 2 day per week.
*Employer will accept 2 years of experience in lieu of a Bachelors degree.

ADDITIONAL INFORMATION:

Job Site: Charlotte NC
40 hours/week
Eligible for Employee Referral Program: $1500
If offered employment must have legal right to work in U.S. EOE.

Required Experience:

Senior IC

Key Skills

Design Engineering
Baan
Customer Service
Fund Management
ABAP
Elevator

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About Company

Honeywell

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability ... View more

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