APAC Prime Brokerage Margin Client Services Middle Office Associate

Join the team that works to deliver industry-leading capabilities to our clients. Drive growth by refining technology-driven customer and client experiences that put users first providing an unparalleled experience.

The Prime Brokerage Middle Office comprises of business-aligned support teams for the equity prime and stock borrow & lending traders based in Hong Kong. The business covers all Asian markets; with products that range from cash equity to highly structured swaps. As a Margin Middle Office associate you will be supporting the Prime business for all client service activities covering trade management margin & corporate actions across all Asia markets. The team works in co-ordination with global Middle Office teams to ensure round the clock service for international clients.

Job Responsibilities

• Manage the Prime Brokerage margin process for hedge fund clients issuing margin calls and performing recalculations as needed
• Monitor hedge fund portfolio risk and ensure client withdrawals remain within margin excess
• Collaborate with the Margin Trading Desk to conduct margin analysis including running What If scenarios for prospective client portfolios
• Respond to client queries in a timely manner to deliver a high level of service
• Partner with internal operational teams to support the management of Prime Brokerage margin requirements and minimize client impact
• Act as an escalation point for high-risk margin issues
• Liaise with clients to explain complex mechanics involved in margin calculations and calls
• Proactively identify and resolve processing gaps and inefficiencies ensuring a globally consistent operating model
• Participate in ad hoc projects and technology enhancement initiatives
• Provide cross coverage for Prime Brokerage Middle Office team functions

Required Qualifications Capabilities and Skills

• Minimum 3 years of experience in Middle Office and/or Operations (Margin Collateral Management Client Service) within the financial services industry
• Demonstrate solid end-to-end margin experience through a Prime Broker
• Apply global market knowledge and understanding of securities and derivatives products and exhibit familiarity with Prime Brokerage business and hedge fund portfolio risk
• Demonstrate understanding of ISDA CSA and exchange margin calculation processes
• Show initiative and ownership mentality with the ability to think creatively
• Display strong leadership skills and the ability to escalate issues appropriately
• Organize and multi-task effectively in a high-pressure environment
• Drive and manage global initiatives and projects across business industry or operations
• Communicate clearly in English both spoken and written to a high business standard
• Build strong working relationships with marketers clients traders and support teams
• Demonstrate proficiency in Microsoft Word PowerPoint and Excel

Preferred Qualifications Capabilities and Skills

• Possess knowledge of VBA SQL and experience with digital tools such as Alteryx Tableau and Robotics
• Bring experience in process improvement and technology enhancement projects
• Display advanced analytical skills and the ability to understand client perspectives
• Demonstrate experience working with global teams
• Show adaptability to evolving business needs
• Hold relevant professional qualifications in margin or collateral management
• Exhibit experience in cross-functional team coverage within Prime Brokerage operations