Account Manager (must reside in the Atlanta area)
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
16 days ago
Vacancies:
1 Vacancy
Job Summary
Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!
Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.
The Account Manager will be responsible for the management and success of one of Coates key US-based QSR accounts overseeing and developing account management for an increasing number of projects. This is an important role in our account management organization and US business in which you will work closely with the client Account Lead(s) and all of Coates functional business units to achieve critical operational and commercial performance objectives for Coates and for the client.
Responsibilities:
- Ensure brand performance and related financial objectives are met including compliance with Coates contractual commitments
- Take an important leadership role in account management for the client brand being a strong liaison for your client to the rest of the company and vice versa
- Ensure the correct processes and systems are being used within the account management team for this brand
- Identify and capitalize on opportunities for margin and profit improvement
- Establish relationships with client decision makers to ensure alignment of expectations and client satisfaction with Coates service
- Manage and take responsibility as aligned with your Account Lead(s) for financial planning and budgeting activities with accurate and up to date P&L for the brand
Qualifications & Experience:
- Proven ability to identify develop and implement solutions to achieve operational and financial targets
- Proven ability to manage a team adhering to defined processes and using specified systems correctly
- Proven ability to identify and capitalize on opportunities for margin and profit improvement
- Ability to build cultivate and manage strong client relationships
- Deep understanding of digital merchandising and QSR industry or demonstrably transferable categories or industries
- Proven ability to prioritize business and customers goals and develop growth opportunities
- Versatility flexibility and genuine enthusiasm for working in a dynamic commercial environment in which client and company priorities change frequently
- Excellent interpersonal skills with the ability to engage and collaborate easily with peers and junior and senior stakeholders alike
- Excellent communication skills with the ability to communicate accurately relevant and timely information internally and to the client
- Attention to detail in your planning communication and execution
Capabilities:
- Accountable:
- Delivering on Customer Revenue and Margin
- Meeting KPIs for Order to Cash Process
- Influence:
- Technology deployment and supply chain team on customer requirements and approach
- Account Management Director on client strategy
- Responsible:
- Stakeholder management and ensuring high levels of customer satisfaction
- Embedding operational processes in the Account management function to ensure order to cash process is operated efficiently
$100000 - $120000 a year
The annual base salary range for this position is based on the candidates experience qualifications and skill set. The position is also eligible for an annual discretionary additionCoates Group offers a comprehensive benefits package including medical dental and vision insurance; a 401(k) plan with employer match; short- and long-term disability coverage; life and AD&D insurance; health savings accounts (HSAs); and flexible spending accounts (FSAs).
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Wedo not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group
- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyat
If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Business Development
- Hospital Accounts
- Key Decision Makers
- Customer Service
- Revenue Growth
- Product Knowledge
- Account Management
- CRM
- Customer Accounts
- Payroll
- Customer Base
- New Customers
- Territory
- Sales Goals
- New Clients
About Company
We deliver end-to-end digital merchandising solutions that drive engaging customer journeys and business ROI for companies worldwide. Connect with us today.
