Member Services Representative

Jamestown, NC - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Member Service Representative District Office (Russell)

Department: Member Services

Reports To: Service Center Supervisor

Supervises: N/A

Purpose of Position:

Position will provide multi-faceted customer service support to include creating coordinating and processing service orders; responding to information requests and payment assistance to and on behalf of members in person on the phone and online in a fast efficient and friendly manner.

Minimum Job Specifications:

These specifications are not intended to cover all aspects of the position as the scope and duties may change or be altered based on the business needs of the cooperative.

Requires High School diploma or equivalent with a minimum of 3 years customer service experience; or Associate Degree in related field with 1-2 years of customer service experience.
Requires the ability to work accurately with numbers and possess average or above math skills.
Requires ability to navigate specialized member database call system and outage management software.
Prefer experience in electric cooperative or utility industry.
Requires working knowledge of general office procedures and must be proficient with use of computers and other office equipment.
Requires excellent interpersonal verbal and written communication organization and planning skills.
Bilingual (Spanish) abilities are preferred.

Requires ability to use Microsoft Word Excel and Outlook.

Requires the ability to satisfactorily pass a drug screen; and obtain and maintain a valid drivers license.

Required Experience:

Unclear Seniority

Job Title: Member Service Representative District Office (Russell)Department: Member ServicesReports To: Service Center SupervisorSupervises: N/A Purpose of Position:Position will provide multi-faceted customer service support to include creating coordinating and processing service orders; respondi...