Manager, Talent Specialists

This is an office-based position in Everett WA with the option to work remotely on Fridays.

Position Summary

Join a high-impact team whos shaping the way we deliver exceptional candidate and hiring manager experiences!

The Manager Talent Specialists leads and develops a high-performing team to ensure exceptional efficient and consistent experiences for candidates Hiring Managers and Recruiters across interview coordination offer delivery and onboarding processes. This team supports hiring across the Americas region.

As part of the Talent Operations team this role champions operational excellence through continuous improvement data-driven decision-making and a focus on developing team capabilities to meet evolving business needs.

Key Responsibilities

Team Management & Performance

• Lead coach and inspire Talent Specialists and Interview Schedulers to deliver high-quality timely and customer-focused service
• Leverage data and the Fortive Business System to manage performance identify trends and drive operational improvements
• Foster a culture of accountability inclusion and continuous learning where team members are empowered to grow and expand their skills

Service Delivery Oversight

• Oversee execution of interview scheduling offer delivery onboarding new employee orientation and talent-related tasks/projects
• Ensure service consistency quality on-time delivery and compliance across all processes
• Partner with Recruiters and Talent Acquisition (TA) Leaders to manage escalations and seamless candidate and manager experience

Process Optimization & Continuous Improvement

• Identify and resolve workflow inefficiencies using data and Fortive Business System tools
• Track service levels KPIs and Voice of Customer (VOC) feedback to inform improvement actions
• Partner cross-functionally to streamline processes enhance automation and drive scalable operational excellence

Systems & Knowledge Management

• Oversee the maintenance of process documentation and knowledge content to ensure accuracy and alignment across teams
• Collaborate with HR Technology on issue resolution system enhancements and usability improvements

Stakeholder Partnership

• Build trusted relationships with Recruiters TA leaders Hiring Managers and HR business partners to optimize the operating model and continuously improve
• Communicate KPIs process changes and improvement initiatives effectively
• Represent the Talent Specialist function in cross-functional projects and process design discussions

Qualifications

Required Skills & Experience

• Strong communication organization and stakeholder management skills
• Ability to apply systems thinking and data-driven decision-making to improve operations and team performance
• Demonstrated adaptability to changing business conditions and role evolution
• Commitment to developing others and fostering a culture of growth and continuous improvement

Preferred Skills & Experience

• Experience leading or mentoring others in an operational or service-oriented environment
• Proven ability to leverage data and feedback to improve team performance and operational efficiency
• Experience with HR systems preferably Oracle ServiceNow and Eightfold
• Experience with global hiring processes i.e. interview scheduling offer delivery onboarding and new employee orientation