Veterinary Client Service Representative Supervisor
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Job Location:
Billerica, MA - USA
Hourly Salary:
$ 19 - 21
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
Description
Position at Billerica Veterinary Hospital
Billerica Veterinary Hospitalis in search of a full-timeVeterinaryCustomer Service Representative Supervisor to join our growing team!
We offer an AMAZING benefits package- which includes paid time off 401k medical/dental/vision insurance HSA and FSA available mental health support parental leave generous pet discounts and more!
Our Ideal Candidate:
An upbeat self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives. This full-time position would require 30-40 hours per week.
Compensation:Negotiable based on credentials and experience with an hourly pay rate starting at $19-21/hour. The actual rate offered will carefully consider a wide range of factors including your skills qualifications experience and location.
Job Duties:
- Acts as a role model in demonstrating Billerica Veterinary Hospital values. Collaborates with the practice manager medical director associate veterinarians and/or other supervisors to foster teamwork and facilitate a productive professional working environment.
- Demonstrates leadership characteristics; displays a commitment to developing both supervisory and CSR staff skills.
- Understands and consistently applies Billerica Veterinary Hospital policies and practices.
- Oversees all hiring training and evaluations of CSR staff. Ensures appropriate staffing coverage. Keeps practice manager informed of any relevant issues.
- Continuously looks for ways to enhance customer service through streamlining of processes client education staff development etc.
- Facilitates the effective handling of all general client complaints processing and follow-up verbal and written.
- Must be proficient in hospital procedures fees and Computer Information systems.
- Participates in ensuring the hospital is maintained in an orderly and clean manner.
Job Requirements:
- High School Diploma or equivalent AAS or higher preferred.
- At least 6 months of customer service experience.
- Veterinary hospital experience is preferred however not required.
- Ability to lift up to 50 pounds squatting reach standing and walking throughout the day.
- Must be willing to work Saturdays.
Are you passionate about pets and providing exemplarycustomer serviceJoin our team!
Apply today! We look forward to meeting you!
Apply today! We look forward to meeting you!
Required Experience:
Manager
Key Skills
- Bidding
- Apprentice
- Bricklayer
- Airport
- Jni
- Airlines
About Company
Thrive Pet Healthcare is a nationwide network of veterinary clinics, including emergency vets, urgent care vets, primary care vets, and specialty vets.
