Quality Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
AUTHENTICALLY YOU
Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotels work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
W Sydney the largest W Hotel in the world and a keystone of Darling Harbour is redefining luxury and lifestyle hospitality. With bold design vibrant energy and world-class service we create unforgettable experiences for our guests.
We have a rare opportunity for a dynamic and strategic Quality Manager to come join the W Sydney Tribe. Reporting directly to the General Manager this instrumental role will drive excellence across our Rooms and Beverage & Food Operations ensuring the highest standards of guest satisfaction and operational performance.
POSITION SUMMARY
The position is responsible for implementing quality assurance processes and ensures all training and development activities are strategically linked to the companys mission and vision brand standards target customer needs talent satisfaction and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change. Key responsibilities include but not limited to;
- Lead and implement quality assurance programs across all guest touchpoints
- Drive compliance with brand standards and audits and looks at ways for continuous improvement initiatives for guest experience
- Attends daily senior leadership meetings to give real time updates on hotel performance
- Address guest incidences and attends monthly department meetings to enhance quality training
- Partners key stakeholders in the hotel and managers on problem solving process improvement and strategic planning techniques
- Presents and shares weekly analysis on defect trends guest feedback and provides recommendations on focus areas
- Supports operational leaders in the response and handling of guest feedback problems and complaints on various platforms (social media TripAdvisor etc.)
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product service levels and overall satisfaction
KEY REQUIREMENTS
- Experience and/or knowledge of luxury hotel environment
- Ability to understand quality management practices and teaches to others with effective presentation skills
- Knowledge of budget preparation and the control of costs
- Previous background in guest services front desk housekeeping sales and marketing management operations or related professional area
- Strong understanding of Rooms and Beverage & Food Operations
- Working knowledge of statistical measurement tools data collection methods using databases guest review platforms word processing spreadsheet graphic and statistical computer applications
- Detail orientated and analytical skills with a strong eye for detail
- Understanding of hotel systems such as Opera
BENEFITS
- Discounts on hotel rooms including all properties within the Marriott International group for you and your family & friends
- The best hotel training opportunities produced independently byWSydney and internationally recognized training programs by Marriott International
- Discounts on accommodation and food & beverage across Marriott International
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- Birthday Leave
- Great Places to Work certified
W Hotels mission is to Ignite Curiosity Expand Worlds. We are a place to experience life. Were here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests passions to life. If you are original innovative and always looking towards the future of whats possible welcome to W joining W Hotels you join a portfolio of brands with Marriott International.Bewhere you can do your best workbeginyour purposebelongto an amazing globalteam andbecomethe best version of you.
Required Experience:
Manager
Key Skills
- APQP
- Quality Assurance
- ISO 9001
- Lean Six Sigma
- PPAP
- Root cause Analysis
- ISO 13485
- Quality Systems
- Quality Control
- Quality Management
- As9100
- Manufacturing
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
