Hospitality Support Services Manager

Southfield, MI - USA

Monthly Salary: Not Disclosed

Posted on: 13 days ago

Vacancies: 1 Vacancy

Job Summary

This position is responsible for posturing and positioning the service delivery systems of the Hospitality Support Services department such that they can successfully exceed the expectations of patients visitors and fellow associates. Will effectively and responsibly manage the departments in planning organizing and administration of all phases of Hospitality Support the course of doing so is responsible for related department budgets cost control staffing and compliance with health and safety regulations.

Essential Functions

Plan develop implement and evaluate programs for the onboarding orientation staff development and ongoing education of employees with varying skill levels. Work in coordination with training and development specialist and coordinator to develop educational materials tailored to meet the needs of the employees in each of the departments of responsibility.
Define roll out maintain and continuously improve hospitality support service shared services management methodology standards and tools
Designs implements and ensures compliance to standard operating procedures (SOPs) company policies and procedures
Ensure Environmental and Nutrition Services policies programs and plans are consistent with and support Spectrum Healths core values and mission. Establishes and maintains relationships with the leaders of other Spectrum Health entities to ensure Environmental and Nutrition Services consistency and best practices among the hospitals
Ensures high standards of operation through clean and sanitary facilities by establishing a sustainable quality program. Establishes and communicates appropriate quality and customer service standards for designated service lines and programs. Implements procedures for measuring quality standards.

Qualifications

Required Associates Degree in healthcare management business of other related field
Preferred Bachelors Degree or equivalent in healthcare management business of other related field
2 years of relevant experience progressively responsible leadership experience in an organization of the size and comparable complexity of Corewell Health
2 years of relevant experience leading an environmental nutrition services or hospitality management function
CRT-ServSafe Allergen - NRA National Restaurant Association Hospitality preferred And
CRT-ServSafe Manager - NRA National Restaurant Association Hospitality preferred
CRT-Health Care Environmental Services Technician (CHEST) - AHE Association for the Healthcare Environment Hospitality preferred
CRT-Lean Bronze Certification - Hospitality preferred Or
CRT-Lean Six Sigma Black Belt Certification (CSSBB) - preferred

Physical Demands

Bilateral Carry > 5 lbs: Seldom up to 10 lbs
Unilateral Carry > 5 lbs: Seldom up to 10 lbs
Pushing Force > 5 lbs: Seldom up to 10 lbs
Pulling Force > 5 lbs: Seldom up to 10 lbs
Sitting: Frequently
Standing: Occasionally
Walking: Occasionally
Forward Bend - Standing: Seldom
Forward Bend - Sitting: Occasionally
Trunk Rotation - Standing: Seldom
Trunk Rotation - Sitting: Occasionally
Reach - Above Shoulder: Seldom
Reach - at Shoulder or Below: Seldom
Handling: Occasionally
Forceful Grip > 5 lbs: Seldom
Forceful Pinch > 2 lbs: Seldom
Visual Acuity ¹
None No; Seldom Yes: Seldom

How Corewell Health cares for you

Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
Optional identity theft protection home and auto insurance pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Corewell Health Southfield Center - 26901 Beaumont Blvd

Department Name

EVS Transport & Linen - Leadership - CH East

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

Hours of Work

8am - 4:30pm

Days Worked

Monday - Friday

Weekend Frequency

Variable weekends

CURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drug-free workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.

An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

Required Experience:

Manager

Job SummaryThis position is responsible for posturing and positioning the service delivery systems of the Hospitality Support Services department such that they can successfully exceed the expectations of patients visitors and fellow associates. Will effectively and responsibly manage the department...