Agentic Automation Manager

Job Summary

The principal enterprise architect of agentic automation leads the day-to-day operating framework that scales agentic automation across the enterprise. The role transforms strategy into execution by standardizing intake and triage building guardrails expanding federated capabilities across DMCs/departments and stewarding the Citizen Development Program. Success looks like predictable delivery measurable value (ROI/KPIs) and a continuously improving push-led pipeline that advances enterprise goals rather than relying primarily on crowdsourced intake.

Key Responsibilities

Leadership & Strategy

• Operate the Agentic Operations & Enablement function that underpins the Enterprise Automation program.
• Translate enterprise automation and agentic strategy into standard processes playbooks and delivery cadences.
• Drive a push-oriented pipeline aligned to business objectives and ROI; supplement with high-quality pull intake when appropriate.
• Stay current on RPA LLMs and agentic orchestration trends to inform roadmaps and operating methods.

Program Development

• Define program KPIs and balanced scorecards (e.g. cycle time accuracy adoption deflection cost savings risk reduction satisfaction).
• Build value models and ROI calculators for agentic use cases; maintain benefit realization tracking post-go-live.
• Standardize and optimize operating practices across the portfolio (intake triage discovery design build test deploy run).
• Establish and maintain controls and guardrails for security compliance data access and safe use of autonomous/semi-autonomous agents.
• Grow and support federated automation teams across DMCs/departments with shared standards reusable components and coaching.
• Expand and steward the Citizen Development Program with curricula certification paths governance tiers and reusable agent patterns.

Advocacy & Education

• Advocate for RPA/AI/agentic solutions through enablement briefings roadshows and community forums.
• Lead top-down (executive- and service-line-driven) and bottoms-up (frontline- and citizen-led) ideation streams curating into a single prioritized pipeline.
• Build trust and credibility with internal and external stakeholders (vendors ecosystem partners advisory groups) to accelerate safe scalable adoption.

Team & Relationship Management

• Lead a small cross-functional team (analysts coordinators federated contributors) to identify and qualify automation opportunities.
• Provide mentorship on process assessment agentic design patterns documentation quality and delivery best practices.
• Manage iterative stakeholder engagement: schedule and run ideation sessions discovery workshops and executive updates.
• Conduct high-level process assessments to generate pipeline and perform use-case evaluations with clear acceptance criteria.

Program Coordination & Delivery

• Coordinate with Automation Hub leadership on portfolio progress dependencies and risk/issue management.
• Oversee administrative facets: vendor relationships SOW coordination licensing inventories budget tracking and resource plans.
• Create detailed project plans RAID logs and milestone trackers; maintain dashboards for status risks KPIs and value realization.
• Measure project performance with appropriate tools and techniques; publish recurring reports and escalate issues with actionable options.

Qualifications

• Experience: 58 years in automation operations business process management digital transformation or PMO/enablement roles.
• Technical Acumen: Familiarity with RPA platforms (e.g. UiPath/Power Automate) LLM-driven/agentic orchestration concepts and enterprise integration basics.
• Operational Excellence: Proven ability to standardize processes manage intake/triage and run measurement/benefits realization.
• Stakeholder Skills: Strong communication facilitation and relationship management across clinical/operational/IT stakeholders and vendor partners.
• Governance Mindset: Comfort with controls compliance and change management for autonomous/semi-autonomous systems.

Education & Experience

• Bachelors degree in Information Systems Computer Science Industrial Engineering Business or related field; masters preferred.
• Demonstrated experience building or scaling an automation enablement function PMO or citizen development program.
• Portfolio evidence of KPI design ROI modeling and value tracking for automation initiatives.

Competencies

• Agentic Literacy: Understand when to apply autonomous vs. human-in-the-loop patterns and how to design guardrails.
• Program Rigor: Habit of codifying standards templates and reusable assets for predictable outcomes.
• Value Orientation: Bias toward measurable results transparent metrics and credible storytelling of impact.
• Change Leadership: Able to coach teams reduce friction and grow confidence in working with digital agents.