Customer Service Representative 1, Jewish Hospital, Surgical Services, 5a-330p
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Job Location:
Louisville, KY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Primary Location:
JHHS - Jewish Hospital - UMCAddress:
200 Abraham Flexner Way Louisville KY 40202Shift:
First Shift (United States of America)Job Description Summary:
The Customer Service Representative presents a pleasing helpful and courteous welcome to patients families physicians visitors co-workers and all other internal and external customers of UofL Health. The purpose of the position is to make a positive first impression to ensure a comfortable transition into the hospital environment and to see that immediate needs and concerns are addressed appropriately for every guest.The Customer Service Representative exemplifies UofL Health customer service standards and follows established policies and procedures in the hospital when providing service and will exhibit a person-centered approach and express a genuine interest in the patients families and visitors well-being whether opening a door or offering a verbal greeting. The Customer Service Representative will remain knowledgeable about and prepared to answer questions regarding locations and services offered on the campus and has the ability to accommodate customer requests regarding these services.
Job Description:
Essential Functions:
Welcomes patients visitors employees in a pleasing helpful and courteous manner
Provides accurate helpful information regarding locations and way-finding questions
Contributes to the accomplishment of hospital organizational goals and the vision of the patient and family relations department
Maintains awareness of individual patient and visitor needs
Projects a positive personal and professional image of UofL Health at all times and under all circumstances
Other Functions:
Maintains a clean and orderly work area
Transports patients to appointments and other areas as needed
Attends and participates in department and hospital meetings in-services and quality improvement teams
Maintains compliance with all company policies procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned
Additional Job Description:
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
UofL Health provides comprehensive care at our UofL Health – UofL Hospital location in Louisville Ky. Learn more about UofL Health – UofL Hospital and the various services we provide.
