Care Management Supervisor

In this role the successful candidate provides clinical and administrative supervision to Care Managers providing care management services to patients enrolled in the Adult Health Home Program. The Supervisor oversees the Care Coordination Care Planning and Change Management activities of the Care Manager. The Supervisor also ensures that Care Managers address unmet social service needs that impact on patient health outcomes.

Primary Responsibilities and Essential Functions

• Responsible for review of clinical documentation such as progress notes and encounter review of assigned CareManagers to ensure that patient assessments initial and annual Comprehensive Assessments are completed withinrequired time frames and meet NYS Health Home standards.
• Responsible for review of clinical documentation of assigned Care Managers to ensure that Care Plans are completedwithin required time frames address the social determinants of health and include lifestyle behavior change goals thataddress health behavioral health and chemical dependency problems.
• Responsible for monitoring the achievement of Care Plan goals graduation processes and for providing feedbackto Care Management staff regarding the implementation of appropriate case management interventions.
• Review and follow up Lost to Service progress notes quality engagement attempts and critical event follow-up.
• Responsible for monitoring Care Managers productivity and for tracking the provision of billable monthly coreservices and case conference review scheduling and evaluating case closures and transfers.
• Provide direct one-to-one and group clinical weekly supervision for the Case Managers.
• Responsible for temporarily providing services to clients if an assigned Care Managers position is terminated this is toensure continued services to the clients until cases are reassigned.
• Provide support around case conferencing and coordinate incident reporting procedures for program.
• Conduct regular clinical chart reviews for clients services ensuring quality of documentation and compliance withCity State and Federal requirements.

• A Bachelors degree in human health services /social work

• 3-4 years experience as a care manager or care coordinator.

• Strong clinical administrative and organization skills required.

• Preferred: Bi-lingual Spanish / Russian

• Strong written and oral communication skills.

• Ability to use Microsoft office programs and electronic health record systems.

• Relevant experience in serving the population with SMI & chronic conditions developmental disabilities behavioral health primary health care or social services.

• Working knowledge of interdisciplinary planning process and the development of an individualized patient centered plan of care.

• Ability to deliver family-driven youth-guided services.

Benefits

At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You canexpect:

• Rewarding work in a team environment.

• Paid vacation sick personal days and holidays.

• 403(B) retirement plans with employer contribution.

• Health dental vision and life insurance.

• Employee Assistance Program (EAP).

• Flexible spending account (Dependent Care Medical Parking and Transit).

• Employee appreciation programs and events.

• Tuition assistance program.

• Professional development opportunities.

• Wellhub discount

• Verizon Wireless discount.

• BJs membership discount.

• Discounts on Broadway tickets movie tickets theme parks sporting events gift certificates & more.

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process please reach out to

About Heartshare

Who WE ARE:

For over 150 years Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.