Salesforce Support Analyst
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Job Location:
Birmingham, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about helping people get the most out of Salesforce Do you enjoy solving problems improving processes and making technology easier to use If so wed love to meet you.
As a Salesforce Support Analyst at Daxko you will play a key role in ensuring our Salesforce platform runs smoothly for teams across the company. Youll serve as the go-to expert for end users providing support troubleshooting issues and implementing enhancements that make Salesforce more efficient scalable and user friendly.
Youll work closely with our Business Systems team partnering with Salesforce administrators and developers to keep the platform optimized and continuously improving. This is an excellent opportunity for someone with strong analytical skills and customer service mindset who wants hands-on Salesforce experience and the chance to grow their career.
This role reports to the Senior Manager Business Systems.
What Youll Do
- Serve as the first point of contact for Salesforce support monitoring and triaging incoming tickets.
- Troubleshoot user issues involving records reports dashboards automations and access.
- Investigate data or process errors resolve what you can and collaborate with senior admins/developers on complex issues.
- Perform user administration tasks (profiles roles permissions new user setup deactivation etc.).
- Maintain and improve reports dashboards list views and filters to ensure data accuracy and usability.
- Make configuration updates (picklist changes field updates page layout modifications) with guidance from senior team members.
- Assist with data management tasks such as imports exports and deduplication.
- Document common support issues FAQs and resolution steps to improve internal knowledge sharing.
- Participate in regression and user acceptance testing during new releases or enhancements.
- Collaborate with the Business Systems team to identify recurring issues and recommend improvements.
Qualifications :
What You Bring
Skills & Abilities
- Solid understanding of Salesforce data relationships (objects fields lookups ownership).
- Strong analytical and troubleshooting skills you enjoy digging into the why behind issues.
- Excellent communication skills and the ability to translate technical concepts to non-technical users.
- High attention to detail when working with data or making administrative updates.
- Customer-first mindset with the ability to manage multiple requests and prioritize effectively.
- Ability to collaborate across diverse teams (Sales Marketing Customer Success Finance etc.).
Education & Experience
- Bachelors degree in Business Administration or equivalent experience.
- Experience with Sales Cloud Service Cloud and/or Experience Cloud.
- Hands-on experience with Salesforce Flows (building debugging or troubleshooting).
- Experience with Microsoft 365.
Preferred Qualifications
- 1 years of Salesforce administration experience.
- Salesforce certifications such as Admin Advanced Admin or Platform App Builder.
Additional Information :
The the pay range for this role is $44000- $66000 annually.. Where you fall within the pay range is based on how you demonstrate the attributes and competencies required for the role. We mostly reserve the upper half of our compensation bands for internal addition to base salary we offer a comprehensive benefits package performance-based incentives and opportunities for growth.
#LI-Remote
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense including thought and perspective age ability nationality ethnicity orientation and gender. The skills perspectives ideas and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members and this is reflected through our offices and benefits and great perks. These perks are only for our full-time team members. Some of our favorites include:
Flexible paid time off
Affordable health dental and vision insurance options
Monthly fitness reimbursement
401(k) matching
New-Parent Paid Leave
Casual work environments
Remote work
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
Daxko’s mission is to power wellness and improve lives. We provide solutions, services, and insights for the health and wellness industry to engage members, deliver delightful experiences, and improve the businesses we serve.
