Desktop Support

Kalamazoo, MI - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Print Support Specialist
Kalamazoo MI (onsite)
4 month (Temp to Perm)
Working day- Mon -Fri 8:00 AM - 5:00 PM

Qualifications :

This position is responsible for the daily on-site support of printer devices ensuring service level agreements are met and providing excellent customer service. The role includes technical support printer fleet management and on-site inventory control. Driving to offsite locations using a personal vehicle is required; mileage reimbursement is provided.
Responsibilities
Provide daily support for network and workstation printers
Respond promptly to customer support requests and ensure accurate professional resolutionRequirements
High school diploma or equivalent; additional education preferred
IT Help Desk or technical support experience (hardware and application support)
Strong technical knowledge of network and site-specific printers
Excellent customer service communication and problem-solving skills
Good organizational and project management abilities
HP technical certifications preferred
Ability to walk stand bend reach and lift objects under 50 lbs.
Valid drivers license and reliable personal vehicle for travel to offsite locations
Escalate complex problems to a Customer Service Technician or Integrated Account Manager as needed
Keep customers informed on issue resolution progress
Document all service calls and requests using TRAC Solution
Provide end users with remote access knowledge and complete troubleshooting documentation
Maintain and update printer fleet tools and databases
Provide regular account updates including fleet performance and status to the Printer Fleet Manager or Integrated Account Manager
Manage on-site hardware and consumables inventory
Handle printer procurement and hot swap inventory as required
Record and report all fleet meter reads
Perform lifting and walking as required (no more than 50 lbs.; assistance provided when necessary)
Adhere to business casual dress code

Additional Information :

must be able to lift up-to 50 lbs and walk with-in office

Remote Work :

Employment Type :

Contract

Print Support SpecialistKalamazoo MI (onsite)4 month (Temp to Perm)Working day- Mon -Fri 8:00 AM - 5:00 PMQualifications : This position is responsible for the daily on-site support of printer devices ensuring service level agreements are met and providing excellent customer service. The role incl...

Print Support Specialist
Kalamazoo MI (onsite)
4 month (Temp to Perm)
Working day- Mon -Fri 8:00 AM - 5:00 PM

Qualifications :

This position is responsible for the daily on-site support of printer devices ensuring service level agreements are met and providing excellent customer service. The role includes technical support printer fleet management and on-site inventory control. Driving to offsite locations using a personal vehicle is required; mileage reimbursement is provided.
Responsibilities
Provide daily support for network and workstation printers
Respond promptly to customer support requests and ensure accurate professional resolutionRequirements
High school diploma or equivalent; additional education preferred
IT Help Desk or technical support experience (hardware and application support)
Strong technical knowledge of network and site-specific printers
Excellent customer service communication and problem-solving skills
Good organizational and project management abilities
HP technical certifications preferred
Ability to walk stand bend reach and lift objects under 50 lbs.
Valid drivers license and reliable personal vehicle for travel to offsite locations
Escalate complex problems to a Customer Service Technician or Integrated Account Manager as needed
Keep customers informed on issue resolution progress
Document all service calls and requests using TRAC Solution
Provide end users with remote access knowledge and complete troubleshooting documentation
Maintain and update printer fleet tools and databases
Provide regular account updates including fleet performance and status to the Printer Fleet Manager or Integrated Account Manager
Manage on-site hardware and consumables inventory
Handle printer procurement and hot swap inventory as required
Record and report all fleet meter reads
Perform lifting and walking as required (no more than 50 lbs.; assistance provided when necessary)
Adhere to business casual dress code