Promotive Only Patient Accounts Manager (1664) Dept. of Public Health – (161585)

According to Civil Service Commission Rule 109 the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

• Administers the staff and activities within the Billing department through subordinate supervisory personnel with goal of maximizing efficiency and accuracy of billing processes and maximizing payments;
• Coordinates communicates and works with various hospital and clinical departments on billing-related activities developing workflows troubleshooting issues and improving efficiency;
• Maximizes staff productivity by assigning duties setting goals and expectations for performance. Makes recommendations concerning employee status. Implements ongoing staff development learning and professional growth;
• Develops coordinates documents and enforces policies methods and procedures. Conducts staff meetings for the purpose of evaluating and disseminating information about departmental policies and procedures;
• Performs various administrative duties such as preparing input for the annual audits and reviews investigating complaints about services attending meetings to exchange information and plan procedures;
• Reviews and interprets computer-produced reports daily statistical data and accounts receivable numbers to monitor overall department performance revenue analysis or monitoring and tracking of issues;
• Performs revenue analysis related to charge errors claims submission volume denials and trends based on claim type and/or payer including unbilled inventory to ensure the team is prioritizing their work and focus on resolving billing issues in a timely manner;
• Coordinates electronic data processing billings and collections and data submitted by departments providing medical services. Administers the collecting editing transmission and controls over data required for electronic claim submission. Works closely with IT and Vendors to ensure proper system function and claiming logic is in place;
• Monitors interprets and implements billing rules regulations and provider updates related to Medicare and Medi-Cal via review of released materials. Attends payer and vendor meetings for information and knowledge sharing

The 1664 Patients Accounts Manager also performs other related duties as required.

Qualifications :

Minimum Qualifications Required

1. Current Permanent Civil Service City Employee in class 1663 Patient Accounts Supervisor who passed probation;* AND
2. EXPERIENCE: Five (5) years of experience billing claims processing and/or collecting healthcare service reimbursements or medical claims from Medi-Cal (Medicaid) Medicare insurance third party payors and individual payors in a hospital healthcare agency or healthcare billing organization of which three (3) years must be in a supervising capacity.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One year of full-time employment is equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40-hour work week).

Special Requirements:
Special Qualifications including specialized knowledge abilities education experience or license may be established for individual positions.

*Prior to appointment permanent civil service employees must have passed probation in class 1663 Patient Accounts Supervisor. 

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility disqualification or may lead to a lower score.

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Additional Information :

Selection Procedures:

1. Job Application - Applicants must fully complete the job application. Information from resumes does not substitute for the information on the job application or preliminary questionnaire.
    
2. Training and Experience Assessment (100% Weight) - All candidates must complete the Training and Experience Assessment as part of the employment application. See this link to submit the Training and Experience Assessment:  answer the assessment carefully and thoroughly. It will serve as the Training and Experience Assessment for this recruitment and will be used to determine your eligibility for this recruitment as well as your score and rank on the eligible list. Qualified applicants will be ranked on the eligible list based on the amount of training/education and experience above the minimum qualifications for the 1664 Patient Accounts Manager along with any additional qualifying points (e.g. promotive status) as outlined in Civil Service Commission (CSC) rules. All work history will be verified using official City records which will serve as the final authority in determining qualifying service.

   Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

   Certification
   The certification rule for the eligible list resulting from this examination will be theRule of ListScores.

   Eligible List/Score Report:
   A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established so applicants can view the ranks final scores and number of eligible candidates. Applicant information including names of applicants on the eligible list shall not be made public unless required by law. However an eligible list shall be made available for public inspection upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g. as a result of appeals) as directed by the Human Resources Director or the Civil Service Commission. For more information visit duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director.

   How to apply:
   Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process. 

   Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us atthis link. 

   Applicants may be contacted by email about this recruitment therefore it is their responsibility to contact the Analyst if they update their email address. 

   Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

   Terms of Announcement and Appeal Rights:

   This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

   Applicants must be guided solely by the provisions of this announcement including requirements time periods and other particulars except when superseded by federal state or local laws rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at  The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is abuse of discretion or no rational basis for establishing the position description the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

   Additional information regarding Employment with the City and County of San Francisco: 

   • Information about the Hiring Process 
   • Conviction History 
   • Employee Benefits Overview 
   • Equal Employment Opportunity 
   • Disaster Service Workers
   • Reasonable Accommodation
   • Right to Work
   • Copies of Application Documents
   • Diversity Statement
   • Veterans Preference
   • Seniority Credit in Promotional Exams

   If you have any questions regarding this recruitment or application process please contact the analyst Herbert Chau at or . 

   We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

   The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

   
   

   Remote Work :

   No

   
   

   Employment Type :

   Full-time