Global Key Account Director (EU)

• Build and nurture relationships with global life sciences leaders becoming a trusted voice who helps them see whats possible.
• Develop and lead account strategies that turn insight into action uncovering new ways for Redica to accelerate our customers goals.
• Partner with teams across Product Marketing and Customer Success to align Redicas capabilities with customer needs ensuring our solutions directly address their most pressing quality compliance and regulatory challenges.
• Champion an exceptional customer experience built on trust responsiveness and follow-through.
• Stay curious and aware of industry shifts regulatory updates new technologies and market pressures and help customers navigate with confidence.
• Shape proposals and partnerships that create measurable value and deepen our role as a critical partner in the life sciences ecosystem.

About you

• Business Insight Understand client goals and industry dynamics and translate them into actionable account plans applying strong commercial acumen emotional intelligence clear communication and thoughtful empathy while staying curious about industry and regulatory shifts to anticipate client needs.
• Manages Complexity Navigate ambiguity and competing priorities by structuring complex situations into clear actions drawing on strong organization self-direction attention to detail and the ability to keep momentum without losing clarity.
• Decision Quality Make timely well-reasoned decisions rooted in data and analysis actively listening to customers and teammates so that diverse perspectives inform choices that balance business realities with customer needs.
• Collaboration & Influence Build trusted relationships with clients and cross-functional partners by listening deeply advocating for customer needs and following through on commitments in a way that fosters alignment strengthens trust and creates shared momentum.
• Engaged Demonstrate the values and core competencies needed to thrive at Redica ( bringing curiosity empathy and proactive communication that reinforce a culture of trust customer-centricity and continuous improvement.

Qualifications :

• Proven experience managing complex enterprise-level accounts ideally within the life sciences quality regulatory or compliance domain with a focus on partnership over transaction.
• Demonstrated success in driving growth and retention by understanding what matters most to the customer and turning insight into action.
• Proficient in CRM and account-planning tools (e.g. Salesforce) to maintain visibility prioritize effectively and strengthen relationships.
• Bachelors degree in business marketing life sciences or a related field.

Additional Information :

Top pharmaceutical companies food manufacturers medtech companies and service firms from around the globe rely on Redica Systems to mine and process government inspection enforcement and registration data. This enables them to quantify risk signals from their suppliers identify market opportunities benchmark against peers and prepare for the latest inspection trends. 

Our data and analytics have been cited by major media outlets including MSNBC The Wall Street Journal (WSJ) and The Boston Globe.

Remote Work :

Yes

Employment Type :

Full-time