Mortgage Suspense Analyst
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Job Location:
Any - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Suspense Analyst is responsible for reviewing tracking and resolving outstanding documentation or conditions required to finalize post-closing complete investor delivery and facilitate loan purchase processes. This role monitors suspense items issued by investors agencies and internal quality control teams investigates root causes and collaborates with closing underwriting and post-closing teams as well as internal and external partners to obtain missing information or correct deficiencies. The analyst maintains accurate logs of all suspense conditions updates system notes in real-time and ensures that suspense items are cleared within the required investor timelines to prevent penalties or purchase delays. The position requires strong knowledge of mortgage documents closing packages compliance requirements and investor guidelines. Successful Suspense Analysts communicate clearly with internal partners and third-party companies escalate issues when needed and help identify recurring patterns to improve workflow and reduce future suspense rates. The role demands attention to detail the ability to interpret complex documentation and a commitment to delivering loans with complete and accurate files.
Pay rate ranges between $23.48 and $30.61/hr DOE
This position reports out of the Sacramento Corporate Office but is offered as hybrid-remote or remote depending on experience and location.
Top 3 Responsibilities and how you will be measured:
1. Clear investor and agency suspense conditions accurately and on time.
Measurements: All files assigned are cleared within 30 days of the funding date with a focus on 20 days; never older than 45 days. Measured by turn-times percentage cleared within deadlines and error/recondition rates
2. Maintain complete and accurate system notes and documentation.
Measurement: Quality control results documentation accuracy and completeness of updates
3. Identify recurring issues and communicate with teams to prevent future suspense items.
Measurement: Reduction in repeat conditions proactive communication and contribution to the process
Essential Duties of the Position:
- Review and resolve suspense conditions on Conventional FHA VA USDA and Non-QM loans including notes security instruments CDs LEs and other closing documents
- Serve as liaison with investors agencies and internal teams to ensure timely resolution of outstanding items required for purchase
- Monitor loan status daily to avoid aging and escalate issues as needed
- Work in a proactive manner and adapt to changing priorities; independently recognize and escalate issues to prevent delays.
- Maintain detailed accurate logs and real-time system notes per company standards and policy
- Communicate clearly professionally and promptly via phone and email with internal staff clients and external partners (e.g. title companies and investors).
- Research and validate conditions against investor guidelines underwriting requirements and compliance standards using strong analytical and problem-solving skills
- Contribute to process improvement by identifying recurring issues and recommending solutions
- Consistently perform all duties in a high-volume deadline-driven environment while working both independently and collaborating effectively with team members.
Qualifications :
- Two or more years of recent (within the last 12 months) mortgage experience (Post Closing processing or underwriting preferred); preferred candidates will have at least one year of suspense
- experience.
- Familiarity with DU/DO LP and investor websites Conventional Government DPA and Bond experience a must Non QM a plus.
- Proficiency in Loan Origination Systems (Encompass preferred)
- Proficiency in Microsoft Office suite: Word Excel Outlook Collaborative Messaging (Teams)
- Proven experience in complex problem-solving and analytical skills.
- Proven ability to work independently and in team settings.
- Proven experience with detail-oriented organized work and the ability to prioritize effectively.
- Proven dependability self-motivation a positive attitude and adaptability.
- Candidates within a 50-mile radius of our Sacramento Corporate office will be asked to work a hybrid work schedule reporting Tuesdays and Thursdays in the office. All other candidates will be asked to work a fully remote work schedule from home.
IND1
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Loan Origination
- Sales Experience
- Microsoft Office
- Financial Services
- Customer Service
- Organizational skills
- Communication skills
- Military Experience
- Fair Housing Regulations
- Inside Sales
- Outside Sales
- Word Processing
About Company
Summit Funding, Inc is one of the oldest still privately owned top 50 national mortgage lenders. When Todd Scrima, our owner and CEO founded our company in 1995 his dream was not to be the biggest, but to strive to be the best. Our growth mindset, positive culture, and history of sta ... View more
