Access & Enquiry Officer
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Location: Jambinu - Geraldton Western Australia
Salary: $34.78 ph Superannuation NFP salary packaging benefits
Employment status: Full Time Ongoing Role
Hey you!
genU is looking for a professional and welcoming Access & Enquiry Officer to be the first point of contact for clients families carers and service providers providing accurate guidance and a positive this role youll ensure enquiries are managed efficiently and empathetically while supporting smooth front-of-house and administrative operations across genU sites.
At genU were a profit-for-purpose organisation reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives were here to help people live their best lives.
We offer flexible hours though this role is based in the office.
What youll do
As an Access & Enquiry Officer in our Access Support team youll:
- Respond promptly and professionally to client and stakeholder enquiries via phone email and in-person providing accurate information and appropriate referrals
- Maintain a welcoming inclusive and accessible reception environment across genU sites
- Assist with general administrative tasks including mail distribution data entry and document handling
- Provide support for fleet coordination ensuring vehicles are booked monitored and records are maintained
- Process cash transactions and daily reconciliations in line with organisational procedures and financial controls
- Deliver services consistently in alignment with genUs values contributing to continuous improvement initiatives
- Work collaboratively with colleagues to foster a positive team culture and cohesive service delivery
- Follow safety procedures and promote a safe respectful and healthy environment for clients visitors and staff
What youll bring
- Strong communication and interpersonal skills with the ability to engage professionally and empathetically with clients families and stakeholders
- Excellent organisational and administrative skills with attention to detail
- Experience in reception customer service or client-facing roles
- Ability to manage multiple tasks efficiently while maintaining a positive and professional demeanour
- Collaborative approach and willingness to contribute to a supportive team culture
(Youll also need an NDIS Worker Screening Check and Orientation Module Certificate but dont worry well help guide you through this.)
Bonus points for
- Experience in disability or aged care services
- Experience with cash handling or front-of-house financial processes
Why youll love working at genU
At genU our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. Were committed to creating a welcoming safe and respectful space where everyone feels valued and can thrive.
Youll also get
- Salary packaging - up to $15900 tax-free plus meal/entertainment benefits
- Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
- Discounts - savings at 450 retailers including Coles Woolworths & JB Hi-Fi
- University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
- Wellbeing support - 24/7 access to a holistic employee assistance program
- Referral bonus - bring great people with you and be rewarded
Ready to make a difference Click apply to complete your application.
Dont wait to apply! We are reviewing applications as they come in.
We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process please contact our team at Therese Cruise on or 08
Required Experience:
Unclear Seniority
Key Skills
- Active Directory
- Identity & Access Management
- LDAP
- SAFe
- Assistive Technologies
- Authentication
- Pediatrics Experience
- NVDA
- Sailpoint
- SSH
- SSO
- Oracle
