Director, Customer Outcomes Go To Market

Were in growth mode across the AMS regionand looking for a seasoned strategic and high-impact Services Sales Leader to drive our Professional and Strategic Services business. This role comes with a clear booking and revenue target and will be a key force behind expanding ServiceNows footprint through business transformational value-led services engagements all configured on the ServiceNow AI Platform. 

You will not only lead a high-performing team but also serve as a strategic pillar of our Customer Excellence Group (CEG) organizationworking across functions to influence customer adoption retention and value realization. This role is central to our mission: to make ServiceNow the best buying decision our customers have ever made. 

This role isnt just about growthits about AI and Business transformation. Youll be responsible for driving large complex and transformational service-led deals with some of the most strategic customers across the region while also coaching and developing your team to build those same capabilities. 

What you get to do in this role:  

• Own the sales strategy for Services (Professional services and Customer Success) aligning with all Field Sales Partners and Marketing to deliver a seamless landandexpand motion
• Develop and close business and technology lead transformational end to end services deals that elevate the customer relationship and accelerate business value realization
• Coach and mentor your team to identify shape scoping and close complex service engagements building long-term capability across the region
• Own and deliver against a defined Services booking and revenue target across
• Drive consistent forecasting pipeline growth and operational discipline to support predictable bookings margin and revenue and well as qualify opportunities and scoping.
• Recruit develop and lead a high-performing GTM team with a focus on coaching development and quota & participation performance
• Partner with field teams on opportunity qualification pipeline health territory planning and account strategies
• Build deep trusted relationships with customer Csuite and internal stakeholders across functions
• Collaborate closely with Services Sales Pre-Sales Services Delivery Product Management Customer Success and Field Sales

Qualifications :

What Success Looks Like  

• Exceeded Services-led bookings and revenue across  
• Closed high-value transformational deals that materially impact customer strategy and platform adoption 
• Develop a high-performing Services Sales team with repeatable plays for value-based selling 
• Aligned regional efforts to CEGs broader KPIs influencing outcomes well beyond services sales such as NPS Gros Retention and Net New Licenses Sales 
• Strengthened cross-functional relationships across Field Services Delivery and Customer Success 

For positions in this location we offer a base pay of $170340 - $281100 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time