Client Engagement Manager
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Job Location:
Mississauga - Canada
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
Are you energized by fast-paced environments where your technical expertise directly impacts user experience and operational efficiency At CGI were looking for passionate professionals to join our team and help drive excellence in IT service delivery across a dynamic and evolving landscape.
If youre someone who thrives on delivering exceptional customer service excels in communication and brings structure to complexity this opportunity could be a great fit for you. Youll play a key role in supporting end users minimizing downtime and maximizing productivitywhile contributing to exciting technology implementation projects and daily operational excellence.
Your future duties and responsibilities:
As Client Engagement Manager youll oversee daily operations and coordinate IT service delivery projects. Youll ensure consistent high-quality support across teams and lead initiatives that align with business goals and drive continuous improvement.
- Manage daily IT service operations: incident request and problem management
- Coordinate service delivery across desktop support infrastructure and application teams
- Monitor performance metrics and ensure alignment with SLAs and KPIs
- Lead service improvement efforts and conduct root cause analysis for recurring issues
- Collaborate with internal teams and external vendors to resolve technical challenges
- Handle escalations and maintain clear proactive communication with stakeholders
- Support onboarding/offboarding processes including IT asset and access provisioning
- Maintain and update IT asset and configuration databases (CMDB)
- Assist in planning and executing IT projects (deployments upgrades migrations)
- Ensure compliance with IT policies procedures and security standards
Required qualifications to be successful in this role:
- 35 years of deskside support experience with Windows 10 macOS iOS and Android
- Proven troubleshooting skills with OEM hardware mobile devices and peripherals (Lenovo Dell Microsoft Apple Samsung etc.)
- Experience in remote and in-person workstation software support
- Hands-on assistance in network storage and meeting room technologies (routers switches AV equipment etc.)
- Ability to obtain required security clearance and pass background checks
Professional Skills
- Outstanding customer serviceboth in person and remotely
- Strong team collaboration and communication skills
- Excellent organizational and time management abilities
- Proficient in ticket management and issue tracking
- Proactive mindset with autonomy initiative and urgency
- Ability to identify and communicate trends and opportunities for improvement
Desired Assets
- ITIL knowledge or certification
- Experience and/or certification in network storage and meeting room support
- A Certification
- Familiarity with ServiceNow or similar ticketing systems
At CGI we believe in empowering our people through meaningful work inclusive collaboration and continuous growth. If this sounds like the kind of challenge youre ready to take on wed love to hear from you.
#LI-AS24
Skills:
- Analytical Thinking
- Customer Service & Support
- English
- Windows
- French
- Network
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.
To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Manager
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
