Guest Services LiaisonStaff Assistant

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Column Technical Services is seeking a friendly Guest Services Liaison/Staff Assistant. As the first point of contact for patients families and staff youll be the friendly face (and voice) that guides guests provides vital information and supports smooth operations behind the scenes. If youre detail-oriented people-focused and thrive in a dynamic healthcare environment this is your chance to make a meaningful difference every day.

Multiple Shifts Available:

1. Monday-Friday 10am-6pm EST (Rotation of a weekend date either a Saturday or Sunday every 2-4 weeks).

2. Monday-Friday 12 PM - 8 PM EST (Rotation of a weekend date either a Saturday or Sunday every 2-4 weeks)

3. Part Time: Weekend Shift. Saturday and Sundays 9-5 or 10-6. Added hours are available for call-out coverage during the week. But 15 hours guaranteed.

Job Summary:

Serve as a key point of contact by delivering up-to-date patient location information to visitors staff and incoming callers. Welcomes and assists patients and guests guiding them to appropriate areas within the Center. Oversees activity in the New Memorial elevators and lobby offering clear explanations of visitation policies. Provides comprehensive clerical and administrative support to the Director of Patient Relations.

Key Responsibilities:

Utilize Customers systems and collaborate with departments including Admitting Nursing Units Urgent Care Operating Room PACU PSC and SDH to identify and provide accurate patient location information.
Recognize urgent communications and ensure timely message delivery via hand delivery or the paging system.
Monitor and manage uncollected or duplicate messages; notify Patient Representatives as needed.
Respond to phone calls and walk-in inquiries from patients families and staff efficiently triaging and addressing concerns.
Provide immediate support and direction when possible or escalate appropriately.
Clarify caller visitor or patient inquiries to determine the nature of patient location requests.
Access available tools and databases to accurately locate patients and guide callers or visitors to the appropriate contact or room.
When transferring calls to patient rooms ensure callers are informed and provided with the direct contact number.
Maintain strict confidentiality of restricted information by appropriately informing inquirers when no data is available for a patient name.
Communicate updates such as room changes to relevant departments including Admitting.
Welcome and assist visitors offering clear directions to relevant departments staff and hospital services.
Escort or direct families and visitors to private spaces (e.g. conference rooms) when appropriate particularly during emotional or sensitive situations.
Educate visitors on institutional policies such as visiting hours and guest privileges.

Required Skills & Experience:

2-4 years of relevant experience in a similar setting.
Intermediate verbal communication and interpersonal abilities.
Basic proficiency with computer systems and related tools.
HS Diploma/GED required

Required Experience:

Staff IC

Column Technical Services is seeking a friendly Guest Services Liaison/Staff Assistant. As the first point of contact for patients families and staff youll be the friendly face (and voice) that guides guests provides vital information and supports smooth operations behind the scenes. If youre detail...