Vice President Facility Management

RISE is an innovative human services network originally established in 1987 for the purpose of moving individuals living in institutions into family settings. Since that time services have grown to support children adults and families with a variety of needs across multiple states that include residential settings day programs employment assistance managed care and home and community based services. Since inception our purpose and mission has remained constant. We create opportunities for and with the people we serve their families and for the men and women who work in the direct care profession.

PURPOSE: Controls commercial or residential real estate properties within organization or for internal and external clients. Responsible for the maintenance of all properties to Rise standards. Provides information on operating costs as well as the annual budget for the properties. Evaluates records for accuracy completeness and compliance with policies. Manages facility remodels vendor relations and ongoing facility needs.

Position reports to the COO with ancillary reporting and support to and for the State Executive Directors.

MINIMUM QUALIFICATIONS:

• Bachelors degree preferred.
• 7 years experience in the related area as an individual contributor
• Property management certification preferred
• Previous knowledge and experience working with multi-state commercial and/or residential properties
• Extensive construction experience
• Self-directed and works with minimal supervision
• Must have verbal and written communication skills adequate to the specific job task required
• Ability to work flexible hours
• Ability to travel 25%-50%

ESSENTIAL JOB FUNCTIONS:

• Manages large construction and remodel projects. Responsible for getting bids managing budgets cost containment and quality assurance.
• Responsible for developing and maintaining vendor networks in each RISE state for building and facility maintenance functions.
• Motivate team members and contractors by continually reinforcing the vision and business goals for the property.
• Closely observing and continually appraising employee performance and conduct. Establish metrics monitor progress and provide feedback on team and individual goals.
• Manage resources: contain expenses allocate workload schedule and prioritize work.
• Contracts/Contractors/Vendors Negotiate appropriate service contracts; schedule and monitor daily activities and performance of contractors to ensure strict compliance with the duties specified in the contract; ensure contractors perform to the highest standards including use of standard approved service contracts with appropriate termination rights and appropriate bidding process.
• Prepare the budget with meticulous attention. Take measures to prevent avoidable variances.
• Ensure the monthly variance explanations are completed on time.
• Review financial reports forecast expenses and alert Asset Management to any significant budget variances or trends.
• Assist as needed to ensure proper insurance is in place for the property tenants contractors and vendors and administer as appropriate.
• Ensure tenant adherence to lease obligations. See to the timeliness of communications such as tenant advisories notice of upcoming repairs and construction projects.
• Keep track of feedback from tenants. Attain good ratings in tenant satisfaction surveys and follow up imperfections with responsive action plans.
• Operate the property in a first-class manner. See to it that service to tenants is prompt and responsive; and that complaints are effectively resolved.
• Maintain outstanding property appearance. Complete regular tours of the Property to ensure proper maintenance of the facility efficient and effective performance of responsibilities by staff contractors and vendors.
• Oversee work and implement controls to ensure effective contractor performance safety and compliance with contract terms and property rules.
• Project needs for capital improvements. Monitor and manage capital expenses. Solicit and analyze proposals for capital projects as directed by supervisor Asset Management and published policy.
• Make certain comprehensive plans are in place to instruct tenants and the property management team on how to prepare for and respond to emergencies of all types. Periodically check to see that emergency action plans are current.
• Minimize the risk of exposure to liability by enforcing compliance with guidelines regulations and policies. Identify and deal with safety hazards.
• Ensure sales support programs are in place for retail and entertainment tenants. Monitor and strategize to achieve sales performance goals and reporting as required by published policy.
• Fulfill other job-related duties as assigned
• Discusses terms and conditions for providing management services
• Composes agreement stipulating extent and scope of management responsibilities services to be performed and costs for services
• Employs via hiring or contracting for services security maintenance and grounds keeping personnel and on-site management personnel if required
• Directs bookkeeping functions or credits client account for receipts and debits account for disbursements
• Arranges and supervises for alterations to or maintenance upkeep or reconditioning of property as specified in management services or lessees agreement
• Purchases supplies and equipment for use on leased properties
• Directs preparation of financial statements and reports on status of properties such as occupancy rates and dates of expiration of leases
• May prepare periodic inventory of building contents and forward listing to owner for review
• May contact utility companies to arrange for transfer of service for tenants
• Participate in states monthly management meeting
• Visit and inspect every property rented or owned once a year
• Use google sites to manage the entire vendor work flow and manager new property requests
• Manage maintenance requests through ZenDesk

COMMUNICATION:

• Communicate effectively in individual or group situations including demonstrating listening skills
• Ability to communicate with multiple customers
• Communicate with management and team members
• Ability to communicate effectively in writing using accurate grammatical form and able to read and interpret written information
• Ability to write all necessary materials and communications relevant to the position and interpret policies procedures and other required written material

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties as requested by their supervisor.

MINIMUM QUALIFICATIONS:

• Bachelors degree preferred.
• 7 years experience in the related area as an individual contributor
• Property management certification preferred
• Previous knowledge and experience working with multi-state commercial and/or residential properties
• Extensive construction experience
• Self-directed and works with minimal supervision
• Must have verbal and written communication skills adequate to the specific job task required
• Ability to work flexible hours
• Ability to travel 25%-50%

If you require reasonable accommodation for any part of the application process or hiring process please submit your request through one of the following methods listed below:
(a) Dedicated fax
(b) Dedicated email DISABILITY ACCOMMODATION REQUESTS ONLY
(c) US mail - 4554 E Inverness Ave Mesa AZ 85206- Attn Human Resources
(d) Dedicated phone 1- Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY

RISE is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information.