Senior Manager, Portfolio Services
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Job Location:
Portland, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Avenue5 is growing and we are in search of a senior manager portfolio services to join our dynamic team of Fivers!
About Us
We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant inclusive make-it-happen culture where we:
- Listen to our associates recognize them and give them room to grow
- Invest in our associates to help them become the best version of themselves
- Approach every important decision with our associates in mind
- Celebrate our associates successes and encourage them to raise the bar even higher
Summary of Responsibilities
The senior manager works with the vice president of portfolio services to provide strategic direction for existing complex portfolio clients within assigned regions and partners to maximize client satisfaction. This role is responsible for growing assigned properties within the portfolio by leveraging the Avenue5 tools and technology to maximize performance results. This role ensures that each property within their portfolio is consistently and accurately utilizing the tools and maintaining the high-quality standards set.
Primary Responsibilities and Objectives
Understand the client and companys business objectives to ensure maximization and satisfaction of client accounts
Serve as the strategic business partner responsible for revenue growth for complex clients and partners within assigned regions
Partner with operations and portfolio service teams to achieve growth and operational KPIs for portfolio
clients in assigned regions
Create and maintain report for property owners and Avenue5 leadership
Lead all aspects of the client relationship including communications planning education and problem resolution
Provide subject matter expertise to clients to ensure product utilization is optimal
Document quality issues and build and execute corrective action plan.
Ensure the completion of corrective action responses to prevent issue reoccurrence.
Understand the market landscape including pricing trends competitor strengths and weaknesses and client requirements within assigned regions
Maintain an expert level knowledge and understanding of all Avenue5 products and services
Review financials and recommend changes to increase profit potential for all properties and portfolio clients
Lead special projects to support client development within assigned regions
Collaborate on all RFP and RFI responses as related to assigned portfolio in conjunction with sales and client services
Perform other duties as assigned
Education and Experience
Bachelors degree is preferred
Real estate license as required by state or local law
Five or more years of experience in multi-family property management is required
Five or more years of direct management experience is required
Five or more years of experience in managing expanding and developing relationships with clients is required
CPM certification is preferred
Participation in industry groups is preferred
Five or more years of experience in Yardi Voyager or other equivalent system is required
Understanding of HUD and/or loan assistance process is preferred
Skills and Requirements
Strong understanding of property management industry trends issues and emerging technology
Track record of accomplishments and high-impact results
Ability to work independently and prioritize effectively in a fast-paced environment
Strong organizational and time management skills to facilitate the timely completion of projects with differing deadlines
Ability to read and understand financial statements
Ability to create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development
Proficient in Microsoft Word Excel and Adobe Acrobat Pro
Excellent customer service and interpersonal skills with the ability to relate to others
Excellent written and verbal communication skills
Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned
Scheduling
Required to maintain a regular schedule which may also require working outside of regular schedule weekends and non-traditional holidays
Ability to travel including overnight (up to 50%)
Environment
Exposure to environment typically found in an office building
Physical Requirements
Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. These functions include but are not limited to:
Ability to lift push and pull up to 25 pounds
Hearing and visual ability to observe and detect signs of emergency required
Must be able to sit stand reach bend and stoop for extended periods of time
Talking and expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately loudly or quickly.
Perceiving the nature of sounds at normal speaking levels with or without correction
Ability to receive detailed information through oral communication and to make the discriminations in sound
Visual requirements including color depth perception and field vision
Ability to compare copy coordinate synthesize negotiate communicate and instruct
Ability to tolerate stressful situations
Ability to work under minimal to moderate supervision
This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.
Diversity
Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex age national origin protected veteran status disability status sexual orientation gender identity or expression marital status genetic information or any other characteristic protected by law.
Required Experience:
Senior Manager
Key Skills
- Project / Program Management
- Project Portfolio Management
- Portfolio Management
- Credit Analysis
- Banking
- Pricing
- Analysis Skills
- Project Management
- Financial Analysis
- Budgeting
- Property Management
- Contracts
About Company
Avenue5 is growing, and we are in search of a senior manager, portfolio services to join our dynamic team of Fivers! About Us We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vib
