Graduate Assistant IT User Services AZ

OUR UNIVERSITY

Ottawa University (established in 1865) one of the oldest private liberal arts universities in the United States is a multi-campus system serving approximately 4000 students through its campuses in Kansas (Ottawa Kansas- Residential Campus and Overland Park Kansas- Adult Programs); Arizona (Surprise Residential Campus and OUAZ Adult Programs); Wisconsin (Brookfield Adult Programs); and our OU ONLINE PROGRAM based out of Overland Park Kansas.

Ottawa University is a regionally accredited church-related private university that strives to integrate faith learning and life in the academic experiences of students.

JOB SUMMARY

This position is responsible for providing Level 0 technical support to all members of Ottawa University and Level 1 technical support for the members of the designated campus location. This position will also assist and attend IT team meetings for observational and educational purposes.

ESSENTIAL FUNCTIONS AND REQRUIED DUTIES OF THE JOB (provide list of items which are essential to effective outcomes in this role):

• Level 0 support (Remote and Telephonic) for all users at the University level. Including staff faculty and students.
• Level 1 support (in-person) for all users at the GAs designated location.
• Escalate tickets to appropriate technology groups.
• Aid in troubleshooting technical and operational issues with other full-time members of the information technology staff.
• Create new faculty and staff accounts.
• Change account details on existing employees.
• Observe existing documentation.
• Work with the user services team to modify existing documentation.
• Work with the user services team to create new documentation.
• Successfully identify technical issues that potentially impact multiple systems based on ticket metrics. Perform daily checks of classroom technology and video conferencing equipment.
• Understand and maintain equipment needs for the designated campus location.
• Support live events regarding audio/visual equipment as needed.
• Maintain support and inventory all equipment for the designated campus location.
• Understand the Universitys policies and procedures and exercise judgment accordingly. Provide leadership with whom you work through your conduct attitude and professionalism. Represent the information technology organization and the University to faculty staff students and external vendors in a way that reflects well on the University.
• Other duties as assigned

PREFERRED EXPERIENCE:

• Proficient understanding of computer technology.
• Excellent communication skills.
• Basic knowledge of enterprise technical concepts.
• Basic knowledge of audio/visual equipment.

STANDARD UNIVERSITY EXPECTATIONS:

• Model and encourage collaboration among University departments assuring effective communication and operations.
• Understand the Universitys policies and procedures and exercise good judgment accordingly. Assure that University and student information is managed in a confidential and ethical manner in accordance with the Universitys Code of Conduct and Ethics.
• Provide leadership through conduct attitude and professionalism. Represent the University to students external groups faculty and staff in a way that reflects positively on the University.
• Be mindful and supportive of the overall Mission of Ottawa University.
• Exercise Inclusivity in your daily actions accruing alignment within expectations of the Universitys Diversity Statement.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge skills or abilities. This document does not create an employment contract implied or otherwise other than an at will relationship.

Ottawa University is committed to equal employment opportunity and does not unlawfully discriminate in recruitment or employment on the basis of race age sex color religion disability national origin sexual orientation genetic information or any other characteristic protected by law.

GRADUATE ASSISTANT GENERAL INFORMATION:
A limited number of graduate assistants are available through various departments and campus locations.

The selected candidates will be granted tuition waiver (18 credit hours per year) for one of Ottawa Universitys graduate programs a partial meal allowance and a bi-weekly living stipend paid over 12 months. Renewals for a second year are based on the evidence of academic performance and quality execution of assigned duties.

International candidates are only eligible to pursue the on-campus MBA degree of the programs that are offered. International students must also be able to secure an F1 student visa and meet the international admissions criteria for acceptance into the Ottawa University MBA program.

Appointments are generally made to those students who have shown superior aptitude in their field of study as an undergraduate and who appear likely to render a high quality of service to the University through their appointment and service activities.

All Graduate Assistants must be eligible to work in the United States and present the proper documentation to the Human Resources Department prior to beginning their graduate assistantship.

Academic Requirements

An individual must first be accepted and enrolled in an Ottawa University graduate program to be eligible for appointment as a Graduate Assistant. Admission requirements are as follows:

1) Completed online admissions application at: REQUIRED application fee

3) Submission of official undergraduate transcripts (3.0 GPA minimum requirement) earned bachelors degree.

4) Submission of a personal statement regarding career goals and three professional references.

5) Other items as identified by the specific academic program

Application Requirements

Applicants must submit the following materials to be considered for employment.

• A completed employment application is required.
• Candidates should attach cover letter and resume.