Supervisor Guest Services
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Job Location:
Baton Rouge, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Responsibilities
Qualifications
To work directly with staff patients and their families to assure the prompt effective delivery of guest services throughout the patients hospital experience.
Responsibilities
- Evaluation and Analysis
- Manages surgery waiting rooms employees and PBX clerks. Evaluates the performance of reporting personnel and provides appropriate job-related feedback.
- Analyzes data gathered and recommends process changes and training elements to improve service excellence.
- Monitors and visits guests holding for rooms repeat guests and high-profile guests. Promotes meeting the needs of all customers through demonstrating compassion understanding respect and dignity.
- Collaboration and Partnership
- Manages PO process for multiple cost centers and strives to utilize resources in a prudent and efficient manner.
- Quality
- Takes guest complaints and reviews all inpatient survey responses. Tracks call-backs with Nurse Managers. Assists in managing Complaint Tracker program and provides reports for administration.
- Monitors the service orientation of team members in an effort to ensure hospital-wide service excellence. Recommends performance modules aimed at improving service quality and advocates continuing education as a means of promoting the quality of services provided by all hospital personnel.
- Other Duties As Assigned
- Performs other duties as assigned.
Qualifications
- 2 years relevant Customer Service experience
- High School Diploma
Required Experience:
Manager
Key Skills
- English Language
- Cost Estimation
- Corporate Risk Management
- Export Sales
- J2EE
About Company
The Franciscan Missionaries of Our Lady Health System is one of the largest healthcare systems based in Louisiana and is the leading healthcare provider for more than half the state’s population. The health system is a non-profit, Catholic organization sponsored by the Franciscan Miss ... View more
