Field Implementation Manager
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Toast creates technology to help restaurants and local businesses succeed in a digital world helping business owners operate increase sales engage customers and keep employees happy.
We are seeking candidates who live in Vancouver or Toronto (must be able to work hybrid to the Toronto office if located there).
Bready* to make a change
The Field Implementation Manager is responsible for leading all aspects of their team working in close partnership with Restaurant Success & Sales this role the Field Implementation Manager will run their team of Field Implementation Technicians supporting our customers in the field and manage the regional performance in partnership with the Onboarding Manager as their own business responsible for revenue customer satisfaction metrics analysis performance management as well as P&L and margin goals. This includes significant cross functional relationships with Customer Care Product Logistics Guest Strategic Operations and many other teams outside of Onboarding.
A day in the life (Responsibilities)
- Establish plans and strategies for making sure all restaurant implementations are completed to a standard that meets quality efficiency and productivity goals; go-lives margin targets and customer satisfaction.
- Interview hire develop coach and support your implementation and onboarding teams including 1:1s and running weekly meetings; Step in and assist your team with escalations
- Manage cross-functional relationships and customer expectations that contribute to a high level of customer service and revenue velocity
- Partner closely with the Sales Team Restaurant Success & International Product Managers to ensure a seamless Customer Journey from pre-sale through the roll-out of Toast across multi-unit operations.
- Manage a team of 3-6 team members based in the field and be responsible for customers across all of Canada. This may include travel for conferences and in-person meetings with customers as well as a significant amount of time spent in the field in market.
What youll need to thrive (Requirements)
- 5 years Services or Technical Networking experience in comparable industries
- 3 years in a people management position or comparable experience as a senior member of a team / team leader
- Ability to plan and manage at both the strategic and operational levels with autonomy while consistently monitoring the key metrics of the business and driving process improvements
- Experience in restaurant and POS industry preferred with P&L and margin analysis experience
AI at Toast
At Toast one of our company values is that were hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary our total rewards components include cash compensation (overtime bonus/commissions if eligible) benefits and equity (if eligible).
Key Skills
- Business Development
- Project Timelines
- Business Process
- Customer Service
- Client Expectations
- Account Management
- Salesforce
- Client Relationships
- Project Management
- ERP
- Java
- Client Service
- Consultants
- Management System
- Procedures
About Company
Toast is a restaurant point of sale and management system that helps restaurants improve operations, increase sales and create a better guest experience.
