ERP Technical Support Engineer

About Re:Build Manufacturing

Re:Build Manufacturing is a growing family of industrial and engineering businesses combining enabling technologies operational superiority and strategic M&A to build Americas next generation industrial company. At Re:Build we deploy deep expertise in engineering operations management and technology to supercharge the performance of our member companies. We leverage deep professional expertise and a candid principled operating culture to drive differentiated outcomes. Ours is a fast-paced environment where individuals can stretch and be challenged to pursue their fullest potential.

Re:Build was founded to pioneer a profitable model for the revitalization of US manufacturing. Weve assembled a powerful set of complimentary capabilities and lines of business that enable us to pursue a wide range of end markets. Our acquired businesses are grounded in build-to-print and by-the-hour engineering and design services and were leveraging their combined expertise to migrate to increasingly sophisticated program development and production as well as the generation of our own products. Our unique set of capabilities lend themselves to highly complex systems and products and we offer customers a range of services including product and systems design automation fabrication assembly and large volume contract manufacturing. Our customers span a wide array of industries including aerospace defense mobility healthcare pharma biotech clean tech chemicals energy lifestyle food production and industrial equipment.

Who we are looking for

Were seeking an ERP Technical Support Engineer to support our Infor CloudSuite Industrial (CSI) ERP System. This role will support all technical aspects of our ERP ecosystem including sites where Infor CSI is implemented and implementation of new sites. This role will develop test and support technical solutions to ensure that business goals are met. This role will interact and collaborate with many team members to deliver the proper ERP services using voice of customer. Typical interactions include power users functional leads project managers technical and support team.

What you get to do!

• Deliver ERP system solutions to meet our business goals (solutions typically span system & security configurations reporting DataViews DO Data Lake Forms document & label printing/scanning integrations data loads data synchronization disaster recovery & business continuity etc.)
  • Understand and analyze all business requirements i.e. functional performance availability security etc.
  • Design ERP system solutions to meet requirements; participate in design reviews
  • Configure and develop system solutions per design specifications participate in code/configuration reviews
  • Perform and assist in all required testing and remediation (unit integration system user acceptance etc.) to meet requirements
  • Develop proper deployment packages to be deployed to appropriate target systems (within guidelines of segregation of duties)
• Provide proper ERP support training and maintenance:
  • Provide ERP-related support (mainly Tier 3 but Tier 1 & 2 as necessary) for deployed solutions; provide proper troubleshooting to resolve complex issues to keep our business optimally running keeping collaborators informed with regular status updates as needed
  • Ensure proper monitoring and alerting for ERP related solutions
  • Create and maintain system documentation/user guides; deliver training as needed
  • Perform regular system updates & patching where applicable
  • Ensure data quality and integrity
  • Identify contribute and implement continuous improvement opportunities including system optimization processes and self-performance
  • Collaborate mentor and work with other teams to ensure all work is done with a systems approach and a one team mentality
  • Finish the proper documentation i.e. design configurations ticketing work updates
  • Provide timely and accurate estimates to complete work and updates on status of work
  • Deliver all work within service level agreements/commitment goals and quality goals following all company processes and policies
  • Automate work via scripting and other methods
• Travel to Re:Build sites as needed
• Other tasks as assigned

What you bring to the Team

• Solid experience and demonstrated success with Infor CloudSuite Industrial (CSI) and related technologies including but not limited to:
  • CSI System Administration Infor OS multi-tenant SaaS CSI & prior Syteline 10
  • Enhancements Customizations Implementations
  • CSI Mongoose development integration/APIs/ION Forms development Workflows
  • Reporting Infor Data Views Infor Data Lake IDOs underlying data and structure data warehouse SQL environment cloning
  • SQL Server
  • Web Development Web Services/WEB APIs HTML JavaScript and jQuery
  • Strong working knowledge of the business processes (finance purchasing manufacturing etc.) supported by CSI
• Solid experience and demonstrated success with delivering solutions to end users using industry guidelines:
  • Analysis design development/configuration testing and support
  • Agile/Scrum
  • Structured deployment across non-Production and Production environments
  • UI/UX best practices especially across stationary and mobile computing devices (like using responsive design)
• Deep experience and ability to effectively work with both end users (non-technical) and technical team members
• Working knowledge and demonstration of security protocols
• Demonstrated ability to learn new technologies and apply quickly in a beneficial way

Preferred knowledge and experience in the following:

• Microsoft Power Platform and Power BI
• Basic networking
• ITIL processes
• Manufacturing environments and Lean Manufacturing processes
• ITAR EAR CMMC CUI & similar regulations/frameworks for information control

Education and/or Experience:

• Bachelors Degree or equivalent experience in Information Technology (or related field)
• 5 plus years of hands on experience specifically working as a CSI/Syteline Developer is required

Location Requirements: Onsite: Merrimack NH

Work Week: Hybrid 3 days in / 2 days remote at any of the following Re:Build locations.

The BIG payoff

We are a company who is going to make a difference in the industries and the communities in which we choose to operate.

Every employee of Re:Build will share ownership in the company and will share in the financial rewards of the success we achieve together at all levels of the company!

We want to work with people that reflect the communities in which we operate

Re:Build Manufacturing is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status marital status parental status cultural background organizational level work styles tenure and life experiences. Or for any other reason.

Re:Build is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at or you may call us at 617.909.6275.