Manager, Mortgage Creditor Insurance Risk & Compliance

This is a strategic opportunity to lead risk and compliance efforts for Manulifes Mortgage Creditor Insurance business. The successful candidate will act as a key liaison between the business unit and Affinity Risk & Compliance ensuring regulatory adherence and operational integrity. This role contributes directly to our mission of protecting customers and maintaining trust through proactive risk management. Youll gain exposure to cross-functional teams influence policy implementation and drive continuous improvement in a dynamic regulated environment.

Position Responsibilities

Risk and Compliance Partnership

• Serve as the primary interface between Mortgage Creditor Insurance and Affinity Risk & Compliance as well as Legal.

• Collaborate on interpreting and implementing regulatory and policy requirements.

• Support compliance programs and risk mitigation strategies.

• Own broker training and licensing requirements across provinces.

Regulatory & Policy Adherence

• Monitor and assess regulatory changes at provincial and federal levels.

• Ensure business practices align with evolving compliance standards.

• Lead internal audits and annual control attestation processes.

Governance & Reporting

• Develop and maintain dashboards metrics and reporting tools.

• Provide leadership updates on compliance status and risk mitigation.

• Support incident management and documentation.

Training & Awareness

• Coordinate and deliver compliance training for staff.

• Foster a culture of risk awareness and ethical conduct.

Continuous Improvement

• Identify opportunities to streamline compliance processes.

• Collaborate with stakeholders to enhance controls and reduce risk.

• Maintain ownership of policies and procedures within the Mortgage Creditor Insurance business.

Required Qualifications

• Minimum 5 years of experience in risk management compliance or related roles in insurance or financial services.

• Bachelors degree in Business Finance Risk Management Insurance or related field.

• Strong understanding of regulatory frameworks for Mortgage Creditor Insurance.

• Excellent communication stakeholder management and analytical skills.

• Proven ability to influence and drive change across diverse teams.

Preferred Qualifications

• Experience in a matrixed organization.

• Familiarity with GRC tools.

• Project management experience or certification (e.g. PMP).

• Knowledge of Canadian insurance regulations and mortgage lending practices.

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When You Join Our Team

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.