Housekeeping Operations Manager

As Housekeeping Operations Manager you bring structure clarity and discipline to the daily flow of housekeeping operations. You ensure that every guestroom public space and service touchpoint reflects the Rimrocks commitment to quality accuracy and consistency. 

This role is ideal for a leader who thrives in structured environments values rules and standards and leads through technical expertise and accountability. You are methodical serious about quality and comfortable making authoritative decisions to ensure work is done right every time. 

Start Date: April 2026
Contract Type: Permanent
Salary: $50000 - $60000 per year dependent on level of experience
 

Key Responsibilities 

Operational Leadership & Standards 

• Direct the day-to-day operations of guestrooms turndown service and public area presentation with a guest-first mindset. 
• Ensure all housekeeping standards procedures and brand expectations are consistently met or exceeded. 
• Maintain tight control over room readiness turnaround times and inspection outcomes. 
• Lead operations with precision ensuring quality is never compromised even in a fast-paced environment. 

Performance Management & KPIs 

• Monitor and analyze departmental KPIs including productivity labour efficiency inspection scores guest feedback and service recovery metrics. 
• Use factual data and operational insights to identify gaps risks and improvement opportunities. 
• Implement corrective actions quickly and decisively within established policies and guidelines. 
• Ensure compliance with health safety sanitation and regulatory requirements. 

People Leadership & Accountability 

• Lead coach and develop Housekeeping Supervisors and frontline teams with a structured standards-based approach. 
• Set clear expectations roles and accountabilities for supervisors and attendants. 
• Provide consistent follow-up inspection and feedback to ensure quality outcomes. 
• Support supervisors in developing their technical expertise and confidence while maintaining close oversight of delegated tasks. 

Guest Experience & Service Recovery 

• Respond to guest concerns with professionalism empathy and timely resolution. 
• Ensure service recovery actions align with Rimrock standards and reinforce guest trust and loyalty. 
• Partner closely with Front Office to manage room readiness priorities and guest expectations. 
• Ensure communication around room status is accurate timely and precise. 

Cross-Department Collaboration 

• Work closely with Engineering to identify report and resolve maintenance or safety concerns impacting guest experience. 
• Partner with Front Office and Operations leaders to ensure seamless coordination during peak periods. 
• Participate in operational planning audits and inspections as required. 

Continuous Improvement & Innovation 

• Identify opportunities for process improvement sustainability initiatives and operational efficiencies. 
• Carefully evaluate new ideas or changes ensuring they are tested measured and aligned with quality standards before implementation. 
• Maintain accurate documentation SOPs and training materials to support consistency and compliance. 

Qualifications :

What You Bring 

• Proven leadership experience in housekeeping operations within a luxury or high-standard hospitality environment. 
• Strong technical understanding of housekeeping standards inspections and quality control. 
• Highly detail-oriented disciplined and conscientious approach to operations. 
• Ability to make authoritative decisions quickly within defined guidelines. 
• Strong analytical skills with comfort interpreting KPIs and operational data. Respect for rules procedures and established systems and the confidence to enforce them. 

Bonus If You Bring 

• Experience managing unionized or large operational teams. 
• Background in sustainability or operational efficiency initiatives. 
• Strong training and coaching capability for developing technical expertise in others. 
• Experience working in a resort or complex multi-outlet property. 

Who You Are 

You are serious diligent and precise. You lead with authority grounded in expertise not charisma. You care deeply about accuracy consistency and doing things the right way not the fast way. 

You thrive in environments where expectations are clear standards are high and accountability matters. Delegation doesnt mean letting go it means ensuring others are equipped trained and supported to deliver quality work that meets scrutiny. 

Your leadership builds trust through reliability discipline and results. Quietly consistently you ensure the operation runs exactly as it should. 

Lead with precision. Deliver with purpose. Stay moved. 

Physical Demands 

• Regular movement throughout the hotel including guestrooms public spaces and back-of-house areas. 
• Ability to conduct detailed inspections and audits. 
• Occasional lifting bending and standing for extended periods. 
• Capacity to maintain focus and decision-making accuracy in a fast-paced environment. 

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Additional Information :

Job Perks & Benefits: 

• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Accor Hotels in Banff Lake Louise Jasper & Whistler. 
• One complimentary buffet meal per shift in our staff cafeteria. 
• Subsidized shared Staff Accommodation. 

Apply Today: Whether youre just starting your journey or seeking your next adventure wed love to hear from you. Explore current opportunities and discover what it means to be a Heartist at . 

Were committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process please reach out confidentially at  and well work with you to ensure your needs are met. 

At Rimrock Banff we believe that diversity makes us stronger and inclusion moves us forward. 

Our team is made up of individuals from across the globe each bringing their own culture perspective and a place as naturally diverse as Banff National Park its only fitting that our workplace reflects the same richness. 

Whether youre on shift or in staff housing we want every Heartist to feel seen valued and free to be fully themselves regardless of race culture gender identity religion abilities sexual orientation or age. 

Inclusion isnt a box we check its a value we live. And while were proud of our progress we know theres always more to learn more ways to grow and more voices to elevate. 

Together we build a workplace where belonging isnt just possible its expected. 

Be you. Be bold. Stay moved. 

#CWMRLeadership

Remote Work :

No

Employment Type :

Full-time