Infodesk Specialist TUMO Bilbao-Bizkaia, Spain

Infodesk Specialist - TUMO Bilbao-Bizkaia Spain

ABOUT US:

The TUMO Center for Creative Technologies is a free educational program that empowers teenagers aged 12 to 18 to take charge of their own learning paths allowing them to expand their knowledge in technology and creativity regardless of their socioeconomic background. Founded in Yerevan Armenia in 2011 TUMO is now present in 10 countries including France and Germany and soon in Japan the Netherlands and the United States.

TUMO is launching its first center in Spain! TUMO Bilbao-Bizkaia is currently being implemented by Shaken Not Stirred the same team that successfully established TUMO in Portugal in three locations Lisbon Coimbra and Porto creating a growing network of creative learning centers across the country. Each center has the capacity to welcome up to 1500 students.

Students combine TUMOs learning objectives Robotics Photography Game Development Graphic Design Filmmaking Programming Music and Animation to create personalized learning plans that they continuously adapt according to their progress and evolving interests. Soft skills such as teamwork initiative empathy and effective communication are integrated into the program alongside subject knowledge and technical skills.

There are three learning methods at TUMO: Self-Learning Workshops and Learning Labs. These take place in person at TUMO centers under the guidance of our pedagogical and mentoring teams with access to our digital platform and all the necessary hardware and software.

ABOUT THE ROLE:

The Infodesk Specialist plays a key role in front desk operations. This role combines the need to have excellent communication skills in order to be in charge of the TUMO reception and support the operation by being the first point of contact of our students families and community.

The main responsibilities include:

• Open and close the center according to the pre-established schedule.
• Greet and assist students parents and visitors at the front desk offering clear friendly communication and resolving questions or issues that arise.
• Provide support to parents/guardians with various needs including the student enrollment process.
• Maintain constant communication with the management team regarding enrollment processes and specific cases.
• Supervise student check-ins and check-outs and manage access cards including issuance replacements and payments.
• Support student onboarding by ensuring accurate records and a smooth transition for the educational team.
• Provide operational support to Learning Coaches including phone calls emails internal system access (e.g. password resets) and similar tasks.
• Contribute to maintaining a positive learning environment including behavioral management support when needed.
• Manage incoming phone calls and respond to information requests.
• Oversee the centers general email inbox.
• Manage in-person merchandising sales and maintain related records.
• Ensure the reception area remains clean and organized.
• Act as the primary contact for operational issues including support with security or facilities-related concerns.
• Execute contingency procedures when necessary (e.g. contacting authorities insurance providers or activating emergency plans).
• Trigger Helpdesk or technical service support when needed to ensure the smooth operation of the center.

WHAT YOU BRING:

• Excellent communication skills ability to interact clearly and empathetically with students parents and staff.
• Customer service mindset prioritizes user experience by providing a welcoming atmosphere and representing the center with professionalism.
• Organizational skills capable of managing simultaneous tasks with attention to detail (e.g. schedules check-ins merchandise).
• Team collaboration by working closely with educational and management teams supporting various roles as needed.
• Discretion and confidentiality able to build trust handle sensitive situations with professionalism and student and family data with integrity and respect.
• Crisis response readiness capable of acting quickly and responsibly in emergencies or unusual situations.
• Communication Tools: Proficiency with email platforms (e.g. Gmail Outlook) and phone systems for managing inquiries follow-ups and daily contact with families and staff;
• Organizational & Collaboration Tools: Familiarity with internal management systems (e.g. CRMs student databases) scheduling tools collaboration platforms (e.g. Slack Microsoft Teams) and basic Points of Sale or spreadsheet tools for handling operations like check-ins merchandise sales and team coordination.

WHAT WE OFFER:

We are a dynamic team who enjoy working together and believe that we can have an impact on education in Spain.

• In-Loco Full-Time Position: Work on-site at the dynamic TUMO center in Bilbao located in the the wonderful Azkuna Zentroa Building;
• Contract type: Full-Time
• Competitive Compensation: Receive a compensation and benefits package that reflects the roles responsibilities and aligns with your experience;
• Schedule: Working hours depend on the TUMO student timetable and will be agreed upon entry (preferable afternoons and saturdays);
• Reporting: This position reports directly to the Center Manager of the TUMO center;
• Growth Opportunities: We are an organization with different projects and locations with opportunities arising that encourage professional development.

HOW TO APPLY:

All applications must be submitted through the Shaken Not Stirred Linkedin page including your CV. If you have any questions feel free to email us at and well respond promptly. All applications will be handled with respect in strict confidentiality and also regarding the use of Artificial Intelligence by our ATS Factorial RH during the recruitment process in compliance with regulation (EU) 2024/1689.