Network Technician Intermediate (Onsite)

Columbia, IN - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Network Technician - Intermediate (Onsite)

Location: Columbia SC

Duration: 06 Months

Job Description:

The Network Support Specialist will be responsible for supporting and maintaining the client network infrastructure and Office 365 tenant ensuring reliable connectivity and access across all critical sites. This role includes both routine and limited on-call responsibilities for our critical sites with a focus on wired and wireless networking account management and infrastructure projects.

Daily Duties / Responsibilities:

Help Desk & Ticket Management
- Respond to and resolve help desk tickets related to:
  - Respond to Wired and wireless network issues
  - Network account onboarding and offboarding via custom scripts
  - Infrastructure-related incidents
On-Call Support Rotation
- Level 1 Support: On-call every 3 weeks for critical site support (Network outages)
- Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sites
Infrastructure Projects
- Assist in network rollouts upgrades and cleanup efforts
- Participate in planning and execution of infrastructure improvements
- Support documentation and inventory of network assets
Administrative & Technical Expertise
- Provide support for Microsoft administrative tasks including:
  - Entra ID (Azure AD) management
  - Group policy and user provisioning
  - Microsoft 365 administration
Assist with server administration tasks including:
- Basic Windows Server maintenance
- Monitoring and performance tuning
- Patch management and updates

Required Skills:

5 Years of experience with Microsoft Entra ID and general Microsoft administration
5 years of experience with Windows Server environments
10 years of experience in troubleshooting skills in networking (wired/wireless)
5 years experience responding to help desk requests via ticketing system
Ability to work independently and collaboratively in a team setting
Excellent communication and documentation skills

Required Education:

Bachelors Degree. May sub for equivalent experience.

Preferred skills:

Experience with Deskpro ticketing system
Experience with Active Directory DNS and Group Policy
Experience with Ruckus/Brocade network switches

Job Title: Network Technician - Intermediate (Onsite) Location: Columbia SC Duration: 06 Months Job Description: The Network Support Specialist will be responsible for supporting and maintaining the client network infrastructure and Office 365 tenant ensuring reliable connectivity and access acro...