Customer Care Advisor with German
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Are you fluent in German and passionate about providing outstanding customer experiences
Join our remote team and support one of Germanys leading retail banks all from the comfort of your home.
As a German-Speaking Customer Service Representative youll manage inbound service calls from German customers assisting them with everyday banking needs and ensuring a seamless high-quality service experience.
Key Responsibilities
- Respond to customer inquiries in German via phone and email.
- Assist clients with phone banking IDs T-PINs and Postbank app setup.
- Process customer requests accurately and resolve issues on the first contact.
- Provide professional empathetic and efficient customer service at all times.
- Maintain up-to-date knowledge of products policies and banking procedures.
Language Requirements
- German: C2 (native or equivalent level)
- English: B2 (for internal communication and training)
Preferred Experience
- Previous experience in a Contact Centre or Customer Service role is an advantage ideally within banking finance or telecommunications.
Working Hours
- Monday to Saturday: 08:00 17:00 (rotating shifts)
- Days Off: Sunday 1 rotating weekday
Offer
- 6-month renewable contract
- Base Salary: 1100 gross 14 months
- Meal Allowance: 7.63 per working day (net via meal card)
- Monthly Performance Bonus: 100 12 months
- Private Health Insurance from Day 1
- Opportunity to work fully remotely within Portugal mainland
Requirements
- EU citizenship or full legal right to work in the EU
- Reliable home internet connection and quiet work environment
Required Skills:
germanenglishcustomer service
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
