Customer Service Agent Graveyard Shift Airline Campaign
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Key Responsibility Areas: The CSA process phone transactions in Airline contact centers.
To provide customer service through issue resolution request process and provide excellent customer service to general and premium customers.
Meet and Exceed client proposed metrics and promote core values of WNS and in all aspects of work.
Previous travel experince would be an advantage
Must be prepared to work Graveyard shits including weekends and public holidays
Qualifications :
Matric/Grade 12 qualification
Experience Knowledge Skills and Attributes Required:
1 year call center experience
Computer literate Strong verbal and written English communication skills
Behavioural Traits Required:
Attention to detail
Patience Empathy
Positive attitude
Adaptable
Ability to work under pressure and multi task
Ability to work in a structured environment
Organised
Additional Information :
Graveyard shift - 12AM - 9AM - Monday to Sunday
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Corporate
- Lighting
- Marketing & Advertising
- Back Office
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
