Lodge Anchor Reservations Relief Manager
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Job Location:
Ladismith - South Africa
Monthly Salary:
ZAR 9000 - 9000
Experience Required:
0-1years
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview:
We are seeking a motivated and professional Junior Lodge Anchor / Reservations Relief Manager to join a high-end safari lodge team in KwaZulu-Natal. This is a dynamic guest-facing role suited to someone with a strong hospitality background excellent administrative skills and a passion for delivering an exceptional guest experience.
Key Responsibilities:
Front of House & Guest Relations
- Welcome and host guests with warmth professionalism and attention to detail.
- Manage guest check-ins check-outs and daily lodge operations.
- Ensure smooth communication between guests lodge staff and management.
- Anticipate guest needs and assist with activity coordination and special requests.
Reservations & Administration
- Provide relief support to the Reservations Manager during leave or peak periods.
- Handle booking enquiries confirmations and payment follow-ups.
- Manage correspondence with guests agents and head office.
- Maintain accurate booking and guest information across systems.
Operational Support
- Assist with coordination of housekeeping maintenance and service teams to ensure seamless lodge operations.
- Conduct room checks and ensure the lodge maintains five-star presentation standards.
- Support management in stock control procurement and reporting.
- Handle basic financial administration such as petty cash and daily reconciliations.
Requirements
Requirements:
- Diploma or certificate in Hospitality Management (or equivalent experience).
- Minimum 12 years experience in a hospitality or lodge environment.
- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities.
- Computer literacy (Microsoft Office reservations or PMS systems advantageous).
- Professional presentable and guest-centric approach.
- Willingness to live on-site and work flexible hours including weekends and holidays.
Personal Attributes:
- Warm confident and service-driven.
- Detail-oriented with strong follow-through.
- A team player who can also work independently.
- Adaptable and calm under pressure.
- Passionate about nature wildlife and creating memorable guest experiences.
Required Skills:
Diploma or certificate in Hospitality Management (or equivalent experience). Minimum 12 years experience in a hospitality or lodge environment. Excellent written and verbal communication skills. Strong organizational and multitasking abilities. Computer literacy (Microsoft Office reservations or PMS systems advantageous). Professional presentable and guest-centric approach. Willingness to live on-site and work flexible hours including weekends and holidays.
Company Industry
IT Services and IT Consulting
Key Skills
- Time Management
- Data Analytics
- Guest Relations
- Hospitality Management
- Public Relations
- Social Networking
- Communication
- Data Management
- Guest Services
- Relationship Management
- Social Media Management
- Data Analysis
