Contract Manager

Manage daily Operations

Ensure all operational duties are performed on a daily basis.
Ensure that the account runs cost effectively well managed and efficient to both Servest and the client.
Unscheduled spot checks of Supervisors and Administrator at their specific work areas.
Ensure supervisors tasks are completed on a daily basis.
Ensures that cleaning is done effectively at all levels.
Attend customers daily weekly & monthly meetings.
Control the issue of Chemicals uniforms & equipment.
Oversee Management of the Waste Area.
Ensure periodic cleaning schedules are done and shared with Integrated.

Control on site labour

Check and sign all time sheets.

Ensure Dummy Run is checked and 100% correct.

Ensure that your staff does not exceed contractual requirements.

Ensure that you have no pay queries.

Monthly leave planning for all staff to ensure no staff member exceed 7 days leave provision.

Develop and train the labour force.

Recruit replacement staff at Servest Premises.

Ensure Servest staff look representable at all times (Full uniforms in place daily).

Customer Focus

To be the first point of Contact for all operational queries.
Have firsthand knowledge of Cleaning Requirements
Formulate technical strategies to meet and improve cleaning standards.
Be innovative introduce efficiencies to reduce cost for both Servest and Sasol in the development of solutions.
Ensure Customer satisfaction by optimizing client service levels.
Ensure all cleaning assessments and route audits are done.
Be the point of contact between Servest.

Business Process

Ensure the appropriate type of service is offered to meet the customers needs.
Ensure hidden opportunities are identified and developed
Keep up to date with current legislation.
Assist in special projects regarding new services offered or any other sales projects.

Communicate & liaise effectively at all levels within the organization

Liaise with operational personnel on service quality.

Maintain Human Resource Legislation Compliance

Manage the On-Site labour (Wage) HR administration.
Maintain Safety Representative First Aider and Fire fighter certificates (if applicable).
Ensure all Servest Staff receive site base induction
Conduct disciplinary hearings.
Control staff training schedule.
Ensure that supervisor daily heat calls are managed and closed within 5 days by the supervisors.

Equipment and Assets

Control all Servest Equipment and Assets on site.
Maintain service plans and maintenance and repair of equipment
Maintain asset register for all equipment on-site.
Conduct weekly inspection of all your equipment.
Ensure monthly consumable stock is done and deliverd timeously.

Audits

Ensure that all work is carried out with company policies and procedures (Safety Health Quality Environment and Operations)

• Matric with relevant experience in Cleaning Industry
• Relevant qualification in Operations Management Facilities Management or equivalent (advantageous).
• Minimum of 35 years experience in a similar role within the cleaning hygiene or facilities management industry.
• MS Office essential

• Strong leadership and people management skills.

• Excellent communication and client service skills.

• Good understanding of cleaning processes chemicals and equipment.

• Ability to work under pressure and manage multiple sites.

• Valid drivers license

• General Knowledge of the major industries in which Cleaning operate.

• Knowledge of the Cleaning Industry and experience in the hospitality industry would be an advantage.