Senior Consulting Technical Trainer

Locations: Atlanta GA Austin TX Denver CO Washington DC

About the Role

Cloudflare is committed to the success and rapid adoption of our products by our customers and partners. We are seeking a highly motivated experienced and self-driven Senior Technical Trainer to join our team.

This critical role combines deep technical mastery in Cloudflare domains including Application Services Zero Trust and Networking with exceptional training delivery and curriculum development expertise. You will be responsible for both architecting scalable hands-on learning solutions and delivering high-impact complex technical training to a diverse global audience including customers and post-sales technical teams.

You will act as the Subject Matter Expert (SME) for Cloudflare product domains driving the educational strategy from content design through global delivery and coaching.

Key Responsibilities

Technical Enablement and Strategy

• Technical Mastery: Maintain a deep and current technical understanding of Cloudflare solutions (including new product updates and industry trends) to provide authoritative subject matter expertise.
• Curriculum Architecture: Design develop update and implement objective-based training materials and comprehensive learning paths (including labs demos apps and virtual classrooms) for all Cloudflare products.
• Scalable Solutions: Consult on lab-based educational solutions within our sandbox environment to create engaging and repeatable learning experiences for the global field and customers.

Training Delivery and Leadership

• High-Impact Delivery: Facilitate engaging and effective training sessions in both virtual and in-person classroom environments for customers and post-sales partners.
• Complex Content Delivery: Deliver complex technical curriculum to diverse audiences ranging from entry-level users to technical architects and adapting delivery techniques in real-time.
• Mentorship and Coaching: Mentor and upskill junior trainers (both employees and partners) and provide constructive feedback and coaching to participants during training sessions.
• Classroom Management: Manage classroom dynamics effectively utilize interactive tools and troubleshoot technical issues during virtual sessions to ensure a rich and productive learning experience.
• Evaluation: Evaluate participant understanding through formal and informal assessment methods to measure effectiveness and iterate on content.

Cross-Functional Collaboration

• Participate in stakeholder meetings with Product Sales Marketing and Customer Success to review and refine the rolling enablement plan.
• Work with the Learning Tools team to ensure a seamless and optimized learning experience for customers.

Required Qualifications

• Experience: 8 years of progressive relevant experience in roles such as Technical Enablement Training Delivery or Post-Sales/Consulting.
• Domain Expertise: Strong Application Services Zero Trust and Networking domain knowledge and a minimum of 5 years of experience in application security Internet technologies standards and protocols (including DNS HTTP/HTTPS Web architecture and design).
• Technical Consulting Experience: Minimum 2 years of experience in technical consulting and/or other customer-facing roles delivering technical products or services.
• Education: Bachelors or Masters degree (or equivalent) in a technical domain (e.g. Computer Science) or related field (e.g. Education Communications).
• Training Expertise: 8 years of experience in training delivery and facilitation including demonstrated expertise in virtual and in-person classroom management and adult learning principles.
• Communication: Excellent written and verbal communication skills with the ability to articulate and simplify complex technical concepts to a broad range of technical and business audiences.
• Platform Proficiency: Advanced proficiency with virtual training platforms (Zoom WebEx Microsoft Teams etc.) interactive tools and presentation software (PowerPoint Google Slides).

Desired Skills

• Experience with Web Application Firewall (WAF) Content Delivery Networks (CDN) Web Performance Security or common enterprise network solutions (ex. AWS Google Cloud).
• API experience.
• Working knowledge of Learning Management Systems (LMS) for scheduling and tracking.
• Proven track record of technical training to a customer audience.
• Intellectual curiosity self-starter mentality and situational fluency to handle challenging business situations.

Work Expectations

• This role requires flexibility in scheduling to accommodate training sessions across different time zones.
• Global travel (up to 30%) may be required for on-site training delivery interlock meetings and industry events.

Compensation

Compensation may be adjusted depending on work location.

• For Colorado Georgia and Texas based: Estimated annual salary of $143000.00 to 175000.00
• For New York City Washington DC Metro and California based (excluding Bay Area): Estimated annual salary of 158000.00 to 193000.00

Commissions & Incentive Compensation
This role is eligible to earn variable incentive compensation under Cloudflares Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.

Equity
This role is eligible to participate in Cloudflares equity plan.

Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses support caregiving build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs including parental pregnancy health medical and bereavement leave

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.