Automotive Call Center Representative

The Russ Darrow Group is looking for motivated individuals to join our team! Our passion for our products loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success and we want you to be a part of it!

Are you outgoing enjoy meeting new people and have a passion for the latest technology Are you looking for a fulfilling career and not just another job At the Russ Darrow Group we share the same commitment to our employees as we do our customers after all a great customer experience is only possible with great employees.

What We Offer

We believe in investing in our employees growth and well-being thats why we provide continuous training advancement opportunities competitive compensation flexible schedules comprehensive benefits and employee assistance programs. Our culture emphasizes family values diversity and teamwork ensuring exceptional service through empowered and dedicated team members.

No experience No problem! Were eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over five decades of success our experienced management teams will provide comprehensive training and support from day one.

If youre ready to join a team that values community involvement career development and a legacy of excellence wed love to hear from you!

Summary

Do you enjoy working with new technologies and providing top-notch customer service We are seeking energetic individuals to join our fast-paced Service BDC team. This is a fantastic opportunity to start or grow your career in the automotive industry and gain valuable experience in dealership operations.

In this role you will be the crucial link between customers and the service department. Youll assist customers with scheduling maintenance answering service-related inquiries and ensuring a seamless service experience. Our in-house training team is dedicated to your success offering online and on-site programs to help you excel in your role.

We are looking to fill 1 full-time position and 1 part-time position.

Location: 9201 W Brown Deer Rd Milwaukee WI 53224

Responsibilities

• Assist customers online and over the phone with service inquiries and scheduling appointments.
• Answer incoming service calls build customer relationships and deliver exceptional customer service.
• Respond to customer inquiries via email phone text and live chat.
• Schedule service appointments and coordinate with service advisors to ensure smooth operations.
• Use dealership software to provide customers with accurate information regarding services pricing and promotions.
• Collaborate with the service team other BDC staff and management to ensure customer satisfaction.
• Attend department training sessions to stay updated on dealership processes and technologies.
• Perform other duties as assigned.

Requirements

• Strong work ethic
• Strong internet and computer skills
• Strong and professional communication skills
• Attention to detail
• Enthusiastic to learn and desire for ongoing training
• Maintain a clean and professional appearance
• Self-motivated and goal oriented
• Desire for a long-term position
• Must be able to work flexible hours including some evenings and Saturdays
• Prior customer service call center or telecommunications experience is required
• Prior automotive experience is preferred but not required
• Ability to pass a background check and drug screening

Benefits

• Competitive Compensation Plans
• Full Benefits Package
• Medical Dental & Vision
• 401k with Company Match
• HSA with Company Contribution
• PTO from day one!!!
• Growth and Advancement Opportunities
• Continuous Training and Development