Senior Fraud Operations Analyst
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Meet Benevity
Benevity is the way the world does good providing companies (and their employees) with technology to take social action on the issues they care about. Through giving volunteering grantmaking employee resource groups and micro-actions we help most of the Fortune 100 brands build better cultures and use their power for good. Were also one of the first B Corporations in Canada meaning were as committed to purpose as we are to profits. We have people working all over the world including Canada Spain Switzerland the United Kingdom the United States and more!
Benevity is looking for a Senior Fraud Analyst with a strong background in Fraud Operations to join our team. This role will have a heavy emphasis on the monitoring detection and response of financial fraud related incidents as we move billions of dollars of money between 100s of clients to thousands/millions of non-profits.
You will also guide coach and mentor junior analysts sharing your expertise to grow the teams skills and confidence. This is a role for someone who thrives in technical investigations but also wants to shape strategy strengthen processes leverage automation/AI and develop people.
What youll do:
- Investigate fraud attempts such as:
- Account takeovers involving donor nonprofit or client accounts
- EFT mismatches or anomalies during fund disbursements or payouts
- Suspicious activity patterns in donations volunteering or user access
- Utilize AI enabled tooling and technology purpose built for non-profit fraud monitoring as well as commercially available tools and technologies fit for purpose.
- Collaborate with stakeholders across the business including Legal Finance Non-Profits Team and other teams to refine detection rules alerts and workflows.
- Leverage automation and AI/ML models to improve fraud detection security monitoring and incident response..
- Influence and improve fraud operations processes including prevention strategies and use of intelligent tooling.
- Provide mentorship coaching and support to junior fraud analysts.
- Foster a collaborative culture focused on learning knowledge sharing and operational excellence.
What youll bring:
- 35 years of experience in fraud operations.
- Hands-on experience with fraud tooling such as transaction monitoring case management identity verification anomaly detection and behavioral analytics platforms
- Strong understanding of fraud schemes relevant to Benevity such as:
- Account takeovers (unauthorized access to client or donor accounts)
- EFT mismatches or anomalies (irregularities in electronic fund transfers or payouts)
- Suspicious activity patterns across donations volunteering or user accounts
- Financial fraud schemes including:
- Impersonation fraud (fraudsters posing as legitimate people nonprofits or companies)
- Document fraud (use of falsified or manipulated documents to enable fraud or account takeover)
- Social engineering and phishing aimed at obtaining account credentials or financial information
- Demonstrated ability to mentor and coach junior team members.
- Proven track record of improving operational processes in security or fraud contexts.
- Strong communication skills with the ability to bridge technical and business audiences.
- Experience applying automation or AI/ML techniques to enhance fraud detection.
Nice to Have:
- Scripting/automation experience (Python PowerShell Bash).
- Knowledge of compliance frameworks (PCI DSS SOC 2 ISO27001 GDPR).
Discover your purpose at work
Were not employees were Benevity-ites. From all locations backgrounds and walks of life who deserve more
Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.
If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where youre valued for who you are and challenged to see who you can become
Its time to join Benevity. Were so excited to meet you.
Where We Work
At Benevity we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work strong relationships and personal well-being. For those located near one of our offices while theres no set requirement for in-office time we do value the moments when coming together in person helps us build connection and collaboration. Whether its for onboarding project work or a chance to align and bond as a team we trust our people to make thoughtful decisions about when showing up in person matters most.
Join a company where DEIB isnt a buzzword
Diversity equity inclusion and belonging are part of Benevitys DNA. Youll see the impact of our massive investment in DEIB daily from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.
We know that diverse backgrounds experiences skills and passions are what move our business and our people forward so were committed to creating a culture of belonging with equal opportunities for everyone to shine.
That starts with a fair and accessible hiring process. If you want to feel seen heard and celebrated you belong at Benevity.
Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to
Required Experience:
Senior IC
Key Skills
- Microsoft Office
- Risk Management
- Financial Services
- Customer Service
- Fraud
- Root cause Analysis
- Law Enforcement
- Banking
- Analysis Skills
- Authentication
- Qualitative Research Interviewing
- ACH
About Company
Benevity's corporate purpose software offers the only integrated suite of community investment, employee, customer and nonprofit engagement solutions.
