Surveillance Officer Agent Full Time (Cromwell LV)

Job Summary:

The Agent protects the assets of the Casino through the use of gaming and surveillance cameras.

Essential Duties and Responsibilities:

Endorses the business objectives ethics and values of Caesarss Entertainment Inc. Operates a closed-circuit television (CCTV) system to monitors casino activities and prepares reports and logs. Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations. Make recommendations and enforce state and federal regulations. Adheres to all department company and State regulations policies and additional duties as demonstrates superior customer service skills to external and internal guests by displaying Successful behaviors and Focus skills. Maintains upbeat positive attitude friendly and helpful demeanor positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm friendly verbal needs of the guest and provides fast flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Caesars Rewards programs and Caesars Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Caesars Entertainment and always projects Caesars Entertainment in a positive light to guests. Acts as a role model to other employees and always presents oneself as a credit to Caesars and encourages others to do the same. Adheres to all regulatory company and department policies and procedures.

Qualifications:

1. Preferred one year of games surveillance experience.
2. Neat professional appearance with good personal hygiene.
3. Friendly outgoing personality.
4. Must be 21 years of age.
5. Ability to interface effectively with public and co-workers.
6. High school diploma or equivalent.
7. Preferred Knowledge of all Casino/Hotel operations.

PHYSICAL MENTAL AND ENVIRONMENTAL DEMANDS:

A very fast paced environment. Must be able to handle large amount of information and take the best action necessary to correct the situation. Requires all forms of dexterity and mobility throughout all shifts. Use of office equipment and computers. On going games protection training. Provides training assistance to new employees. Interaction with law enforcement and courtroom

Requirements:

High School diploma required or equivalent required. Some college preferred. Satisfactorily completes 90-day surveillance training program. Prior experience in a security casino or surveillance related field preferred. Must have the ability to operate a CCTV system. Strong communication skills required both verbal and written. Must be able to work a flexible schedule to include nights weekends and able to work in smoke filled environment and is able to sit and stand for prolonged periods of to change schedule with short notice. Will abide by all the PA Gaming Board Regulations and all PA Harness Racing Commission Regulations.

Is able to work in smoke filled environment and is able to sit and stand for prolonged periods of time.

Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions

associated with the job. While this is intended to be an accurate reflection of the current job management reserves the

right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g.

emergencies changes in personnel workload rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any

employee or applicant based upon a persons race color creed religion national origin sex marital status disability

status with regard to public assistance age sexual or affectional orientation gender identity familial status ancestry local

human rights commission activity citizenship genetic information protected veteran or military status or any other

protected class.