We are seeking a full-time Crisis Support Specialist for our Chicago NYAP Center for Family Engagement and Well-Being program. The schedule is WednesdaySunday 5 p.m.1 a.m. with Mondays and Tuesdays off.

This role includes four additional on-call hours to support weekend coverage (Saturday and Sunday 9 a.m.5 p.m.).The on-call rotation coverage will involve splitting the 8hr shift. Flexibility is essential as support may be needed by phone or in person.

Starting salary: $48000 per year depending on degree and addition there is a $200 weekend on-call bonus for any weekend the employee is scheduled to be on call.

Position Summary

The Crisis Support Specialist works to make a meaningful difference in the lives of families served by the National Youth Advocate Program. This position is responsible for taking after hours calls from the answering service to provide support answer questions address comments and/or concerns and respond with the appropriate actions

Working At NYAP

• NYAPs commitment to doing what isbestfor children youth and their families is acore valueand one that we look for in our newest team members.
• Excellenttraining and continuing education and development opportunitiesoffered on topics such as: PCIT NMT TF-CBT BFST CSAYC TBRI FFT and many many more!
• Student Loan Repayment assistance up to $1200 per year!
• Medical Dental and Vision insurancefor you and your family!
• 22 Days OffEach Year!
• Plus 11Paid Holidays Per Year!
• Competitive salaries and benefitsincluding a 401(k)
• Tuition Assistance
• Work Anniversary Trips!
• Peace leave
• Parental leave
• Flexible schedule
• Mileage Reimbursement

RESPONSIBILITIES
The Crisis Support Specialist will perform duties including but not limited to:

• Perform all work in a manner consistent with the National Youth Advocate Programs mission values and philosophies.
• Handle after-hours inbound calls from the answering service.
• Gather information for incident reports from foster parents write incident reports and make appropriate notifications to custodial agencies.
• Assess service recipient and community partner needs.
• Provide telephone support to callers. Notify on-call staff of incidents that require regional intervention.
• Manage afterhours placement referrals received while on shift. Consult with regional staff as needed to identify appropriate matches for youth referred. Coordinate with custodial agencies foster parents and the region to make placements. Complete all placement paperwork. Assist with locating afterhours emergency respite as needed.
• Assist foster parents to de-escalate crisis situations. Document all interventions and behavioral health services provided via phone.
• Log data regarding afterhours calls and placement requests. Assist with completion of required documentation for placements made during the day. Provide follow up communication to regions.
• Notify Service Reception that a placement notifies service reception team if a placement need continues into the next business day
• Notify the referral source of the outcome of the referral.
• Complete Medicaid documentation when applicable.
• Performs other duties as requested.

MINIMUM QUALIFICATIONS

• Bachelors degree from an accredited school in human services social work or behavioral/social sciences.
• 1 year of experience in youth services preferably with direct experience in child welfare or foster care; preferred.
• Must have the ability to be and stay alert after-hours; have excellent listening and speaking skills.
• Proficient use of desktop and laptop computers smart phones and tablets printers fax machines and photocopiers as well as software including word processing spreadsheet and database programs

Ready to make an impact Wed love to hear from you! Apply today and join our team!

listed are for eligible employees as outlined by our benefit policy.

NYAP also requires all of our employees regardless of your title/position to hold and maintain automobile liability insurance coverage of $100000/$300000. Please contact our HR department with questions or

The person in this position needs to follow a team concept and support both agency goals and co-workers. Employees must be able to effectively work with and be respectful and sensitive to persons from various cultures socioeconomic ethnic religious and racial backgrounds.

An Equal Opportunity Employer including disability/veterans.

Who We Are:

National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we offer unique and personalized services for families and individuals in four areas: Prevention/Intervention Positive Youth Development Out-of-Home-Placement and Reunification/Permanency.

If YOU can envision it; WE can DO it! The possibilities are endless!

We know you are compassionate and dedicated to serving your clients and communities and NYAP is dedicated to providing support to those who joinourteam!We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children youth and families.