Front Office Support Supervisor Physical Therapy practiceFT 40 hours per week

At Bristol Health we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possiblecare and service to our patients residents and families. We are committed to providecompassionate quality care at all times and to uphold our values of CommunicationAccountability Respect and Empathy (C.A.R.E.). We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcaresolutions during the COVID-19 pandemic. Use your expertise compassion and kindness totransform the patient experience. Make a difference. Make Bristol Health your choice.

Supervises and acts as an agent of change for clerical support staff. Increases the efficiency of administrative systems and provides receptionist and clerical support.

Essential Job Functions and Responsibilities:

Supervision of clerical support staff.

• Acts as an agent of change for support staff.
• Provides structure and training to support staff.
• Completes appropriate performance appraisals on time.
• Increase the focus of support staff towards customer service.
• Handles disciplinary issues in accordance with Bristol Hospital Policy. Updates
• Director as needed.
• Facilitates smooth transition regarding coverage issues.

Increase efficiency of front office systems.

• Assess the distribution of tasks and responsibilities as currently assigned.
• Incorporates already existing hospital standards for specific clerical functions.
• Redistributes tasks and responsibilities as needed.
• Assists in the maintenance of an up-to-date and accurate medical record system.
• Assures thoroughness and completeness of the medical record system.
• Obtains appropriate medical information from appropriate sources and organizes into
• client chart.
• Finalizes cases and completes the closing of medical record functions as appropriate.

Provides receptionist support.

• Greets clients family members others at the front desk.
• Answers clients questions or responds to inquiries as requested; providing appropriate
• information and resolving routine questions/problems concerning services.
• Refers clients to site supervisor as appropriate.
• Refers issues to clinical staff as appropriate.
• Directs clients and others to appropriate clinician or meeting room.

Provides clerical support.

• Answers telephone; takes messages; relays messages for clinical staff interns
• other administrative staff.
• Maintains appropriate appointments; adjusting and changing schedules to maximize
• appointment time.
• Completes initial screening information as appropriate.
• Maintains client attendance records.
• Completes and processes charges for client visits.
• Collects client co-payment at time of appointment.
• Types a variety of correspondence forms memos reports.
• Operates copy machine and other standard office equipment.
• Provides front desk functions on regular basis.
• Pulls files medical records on request.

Performs other related duties.

• Periodically prepares statistical reports on program or departmental activities.
• Assists supervisor in resolving questions discrepancies related to billing/charging matters;
• implementing solutions to address problem areas.
• Performs or sets up systems to perform a variety of tracking and follow-up functions.
• Processes requisitions for office supplies as needed.
• Attends appropriate inservices and meetings.

Minimum Requirements:

• High school diploma. 3 - 5 years secretarial experience with prior supervisory experience.

State/Federal Mandated Licensure or Certification Requirements:

• None

Bristol Hospital Mandated Educational Requirements:

• General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.

Special Requirements:

• Excellent customer service organization communication and English composition skills.

Physical Requirements:

• Moderate walking bending stooping. Extended sitting for prolonged periods looking at computer screen. Occasional light lifting of office supplies and materials.

Work Environment:

• Normal office conditions high volume of telephone and personal contact with customers. Some contact with clients. Extensive use of a personal computer and other office equipment.

Cognitive Requirements:

• Independent decision making. Ability to prioritize.

Disclaimer

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.