Specialist Tele-Sales

Petaling Jaya - Malaysia

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Handles outbound prospects or customer inquiries or concerns and uses company resources and contact center policies and procedures to provide complete accurate responses.
Uses contact center technologies and follows processes in accordance with contact center standards to ensure contact handling accuracy and operational effectiveness.

General Responsibilities

Influences customers to buy or retain (new) products or services based on sales history analysis.
Create product/brands awareness to both current buyers and new outlets (which have not bought yet)
Make anoutbound call and reach customers with other modes of communication (email & WhatsApp).
Documents transactions by completing call requests and record logs.
Maintain customer relationships and understanding ofcustomer demand & market insight.
Complete orders via theSAP system during outbound calls and contact with customers.
Follow superiors instruction to complete service requirements and strive to achieve set target; Notify superior ofneeded supports.
Maintains operations by following policies and procedures; andreporting if needed.
Maintains quality service by following organization standards.

Functional Skills and Knowledge

Excellent command of English and Bahasa Malaysia in both written and spoken
Strong interpersonal and leadership abilities
A high level of integrity and commitment
Attentive accurate and focused with careful eye for detail
Dynamic and resilient towards challenges
Tele-sales skills Customer service skills
Accepts coaching and direction.

Education

Diploma or Degree in any field.
Minimum 2 years experience in call center environment preferably in healthcare industry.

Required Experience:

Job Summary Handles outbound prospects or customer inquiries or concerns and uses company resources and contact center policies and procedures to provide complete accurate responses.Uses contact center technologies and follows processes in accordance with contact center standards to ensure contact h...