Product Manager Merchant Services, Global Transactions Banking

Requisition ID: 241224

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models their payment needs are evolving too. Boasting a unique global footprint GTBs comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies streamline and simplify payments improve working capital performance and mitigate financial risk.

At Scotiabank we embrace your strengths ideas and ambitions. GTB is a fast-growing team with a focus on the Americas particularly Canada the U.S. Mexico and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team committed to results in an inclusive and high-performing culture.

Purpose

The Product Manager works independently receiving directions from the Senior Product Manager. The manager will also participate in a collaborative and coordinated fashion with interdivisional product and sales groups such as Banks Operational organizations (Legal Counsel Risk and Compliance AML Call Centre Accounting.Systems Finance Credit Solutions and Customer Service etc.). The Manager must also be comfortable in managing a complex array of external vendors.

Because of the complexities involved in this product line prior relevant experience in either product management or product development would be a highly desirable asset.

What Youll Do:

Oversee to drive growth in revenues and customer satisfaction by: Supporting product marketing and sales enablement activities source targeted opportunities and communications for customers and staff

Determining where product gaps may exist with respect to customer needs competitive offerings and trends

Ensuring products are performing as expected and resolving issues that arise in a timely manner with updates to partners and escalations to management as required

Owning the end-to-end process map and ensuring accountable stakeholders are operating to the agreed responsibilities

Collaborating with the Technology Sales and AML/Risk teams to understand and articulate the product vision including the customer impacts business/stakeholder value system dependencies and technological processes both internal and external

Understanding the voice of the customer and front-line staff and action feedback with stakeholders

Managing vendor partnership relationships to support product portfolio

Providing ad hoc support and subject matter expertise to partners as required.

Drive operational execution and ongoing support by:

Determining key product opportunities and issues

Provide expertise to sales staff with respect to high potential/complex/customized solicitation for large clients

Accompany sales officers on customer/prospect calls as required to provide product expertise

Assist with development of customized/technical product sections of sales proposals

Responding/assisting with RFP inquiries and liaising with third party vendors

Ensuring product materials (sales aids brochures web site content forms and Users Guides) are current and effective

Arranging for production of materials and coordinating distribution

Conducting/participating in product informational seminars

3. Lead the delivery of approved initiatives by:

Supporting the design and implementation of new products or enhancements

Performing in an agile project setting for digital products and waterfall as required

Identifying and recommending solutions to meet the specific needs for major customers

Ensuring requirements are agreed by partners and driven by customer feedback and data

Preparing timely status updates reports and presentations

Keeping the project moving with a sense of urgency by actively participating in the project team sprint reviews and driving milestones

Operating with curiosity to challenge the status quo to improve the product P&L

Defining the requirements for advertising and promotional materials including advertising campaigns brochures newsletters and online messages

What Youll Bring:

Self-starter possessing confidence and initiative; able to cope with changing and evolving priorities while identifying new opportunities.

Excellent communication interpersonal and strategic negotiating skills

Knowledge of payments industry trends and practices innovative digital platforms policies and procedures

Product management expertise to enable the thorough understanding of products/services

Knowledge of the Banks application systems and their relationships within the Bank is an asset

Experience working in an Agile environment is an asset

Working knowledge of the Merchant Services Industry

University Degree in business economics or technology (MBA an asset)

Working knowledge of Business Insight tools (i.e. Power BI Excel Tableau etc).

2 years of Product Management experience

Work Arrangement:

Works within a standard office environment

Interested

If your experience is closely related but doesnt align perfectly with every qualification we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank every employee is empowered to reach their fullest potential respected for who they are and embraced for their differences. Thats why we work to grow and diversify talent and engage employees in a performance-oriented culture.

Whats in it for you

Scotiabank wants you to be able to bring your best self to work and life every day. With a focus on holistic well-being our many flexible benefit programs are designed to help support your unique family financial

physical mental and social health needs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.