Program Support Specialist

The Program Support Specialist supports the administrative management of energy conservation home health and safety programs. Primary duties will include administrative tasks related to effective intake client service scheduling and support for other office and field staff. The position requires organization the ability to multitask and the commitment to handle confidential and sensitive information professionally. Regular on-site attendance for handling clients punctuality and effective delivery of courteous customer service are all vital to this position. Working hours may vary but the customary schedule is Monday Friday from 8:00 am 5:00 pm with a one-hour lunch break. Very seldom evening weekend and overtime hours may be necessary as workload dictates and with the approval of the supervisor.

Essential Duties and Responsibilities

• Support Energy Solutions by ensuring proper organization of files paperwork and data entry.

• Manage incoming and outgoing client interactions across numerous channels including phone email website etc.

• Assist clients by determining program eligibility and helping them to understand how to participate in programs and what to expect.

• Maintain update and add entries to Dynamics 365 accurately which will require contacting and following up with clients.

• Ensure client inquiries problems and complaints are addressed and resolved in accordance with company policies and procedures.

• Provide exceptional customer service during all interactions.

• Work across multiple programs quickly and efficiently with high-quality results.

• Establish and maintain positive working relationships with clients and partners (internal and external) by ensuring a high level of customer service.

• Provide accurate and timely information related to the client journey.

• Provide support to all Energy Solutions Programs.

• Continually update job knowledge by participating in educational opportunities reading professional publications maintaining personal networks and participating in professional organizations.

• Perform any other duties as assigned by supervisor or senior department members.

• Answer and interpret Spanish-language phone calls providing real-time translation and support.

• Assist in the preparation of bilingual documents and correspondence as needed.

Knowledge Skills and Abilities

• Strong customer service and communication skills.

• Excellent verbal and written communication skills and ability to communicate professionally and courteously with clients team members and external partners.

• Ability to communicate complex program requirements in simple terms to clients.

• Must possess excellent judgment a high level of interpersonal skills and the ability to handle sensitive or confidential information with a high degree of professional discretion.

• Ability to set goals and work in a self-directed manner to meet workload and project deadlines.

• Proficient in a variety of computer software applications for word processing spreadsheets data management and presentation (Microsoft Word Excel PowerPoint and Outlook).

• Proficiency in speaking Spanish preferred.

Education and/or Experience

• High school diploma or GED required.

• 1-2 years of previous customer relations experience preferred.

Hours and Benefits

The compensation for this40-hour-per-week positionincludes generous paid vacation/holidays/sick leave health/dental/life/disability insurance 403b retirement plan with company match and more.To learn more about CHPs employee benefits please visit the Company:CHP works to create homes and communities that are healthy sustainable and affordable. Our vision is healthy sustainable communities for everyone. Building on a long-standing tradition of environmental economic and social responsibility CHP is a 501(c)(3) nonprofit that works with private and public partners to develop and preserve award-winning homes and neighborhoods. Together with our partners we revitalize communities foster stability for our residents and promote a healthier planet for future generations.

If you require accommodation in completing this application interviewing or otherwise participating in the employee selection process please direct your inquiries to our recruiting team at (phone) (fax) or 711 (TTY/TDD).

NOTICE TO THIRD-PARTY AGENCIES

CHP does not accept unsolicited resumes from recruiters or employment agencies. Without a signed Recruitment Fee Agreement CHP will not pay any referral compensation or recruiter fee and if a recruiter or agency submits a resume or candidate without a signed agreement CHP may pursue and hire the candidate(s) without obligation to the recruiter or agency.