Service Writer

Looking For A Career Where You Can Make An Impact?

Job Location:

San Leandro, CA - USA

Hourly Salary: $ 26 - 31

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Title: Service Writer
Location: San Leandro
Job Type: Full-Time
Salary Range: $26 to $31 hourly DOE

About Sonsray:
Sonsray moves mountains for the construction transportation and agriculture industries. We are the West Coasts largest Thermo King & CASE dealership offering sales parts service rental and leasing. We are committed to fostering a supportive and dynamic work environment.

Why work here
At Sonsray we value all employees their contributions and most importantly their ideas! We know that the key to moving mountains is teamwork. This is what we offer our team members:

Medical coverage (PPO HSA options)
Dental Vision and Life insurance provided at no cost
401K with competitive employer contributions
80 hours of annual vacation increasing with years of service
Uniforms provided annually
Annual boot voucher of $125.00
One full paid day off annually for community volunteer work
Birthday meal provided by Sonsray
Privately owned and operated with decisions made based on core values rather than corporate directives
Annual Holiday Party including covered airfare and hotel for employees and a guest
Emphasis on company growth and employee development
Open-door policy fostering a collaborative environment with active owner and management involvement

Responsibilities:

Verify warranty and service contract coverage explaining provisions and exclusions to customers.
Prepare detailed service estimates including material supply and labor costs and calculate customer deductibles.
Create work orders by documenting issues outlining repairs securing approvals and entering into the service database.
Clearly explain estimates and expected vehicle return times to customers addressing questions and obtaining necessary contact information and approvals.
Maintain comprehensive unit records of identified problems and planned corrective actions.
Proactively accept new requests and identify opportunities to enhance job outcomes to contribute to the organizations positive reputation.
Perform additional duties as assigned by management to align with dealership objectives.

Qualifications:

Minimum 3 years experience as a service writer.
Ability to review records and explain technical information to customers.
Proficiency in calculating costs for materials supplies and labor.
Experience in documenting symptoms problems and causes and outlining required repairs.
Strong communication and interpersonal skills to build customer confidence and address concerns.
Detail-oriented for maintaining accurate and comprehensive unit records.
Commitment to continuous learning and staying current with industry knowledge including reading manufacturer publications and completing online factory courses.
Proactive and adaptable with a willingness to take on new tasks and identify areas for improvement.

Contact us at or 323.319.1900 Ext 1830
Privacy Notice to all California Job Applicants Regarding the Collection of Personal Information.

Job Title: Service WriterLocation: San LeandroJob Type: Full-TimeSalary Range: $26 to $31 hourly DOEAbout Sonsray:Sonsray moves mountains for the construction transportation and agriculture industries. We are the West Coasts largest Thermo King & CASE dealership offering sales parts service rental a...

Job Title: Service Writer
Location: San Leandro
Job Type: Full-Time
Salary Range: $26 to $31 hourly DOE

Why work here
At Sonsray we value all employees their contributions and most importantly their ideas! We know that the key to moving mountains is teamwork. This is what we offer our team members:

Medical coverage (PPO HSA options)
Dental Vision and Life insurance provided at no cost
401K with competitive employer contributions
80 hours of annual vacation increasing with years of service
Uniforms provided annually
Annual boot voucher of $125.00
One full paid day off annually for community volunteer work
Birthday meal provided by Sonsray
Privately owned and operated with decisions made based on core values rather than corporate directives
Annual Holiday Party including covered airfare and hotel for employees and a guest
Emphasis on company growth and employee development
Open-door policy fostering a collaborative environment with active owner and management involvement

Responsibilities:

Verify warranty and service contract coverage explaining provisions and exclusions to customers.
Prepare detailed service estimates including material supply and labor costs and calculate customer deductibles.
Create work orders by documenting issues outlining repairs securing approvals and entering into the service database.
Clearly explain estimates and expected vehicle return times to customers addressing questions and obtaining necessary contact information and approvals.
Maintain comprehensive unit records of identified problems and planned corrective actions.
Proactively accept new requests and identify opportunities to enhance job outcomes to contribute to the organizations positive reputation.
Perform additional duties as assigned by management to align with dealership objectives.

Qualifications:

Minimum 3 years experience as a service writer.
Ability to review records and explain technical information to customers.
Proficiency in calculating costs for materials supplies and labor.
Experience in documenting symptoms problems and causes and outlining required repairs.
Strong communication and interpersonal skills to build customer confidence and address concerns.
Detail-oriented for maintaining accurate and comprehensive unit records.
Commitment to continuous learning and staying current with industry knowledge including reading manufacturer publications and completing online factory courses.
Proactive and adaptable with a willingness to take on new tasks and identify areas for improvement.

Contact us at or 323.319.1900 Ext 1830
Privacy Notice to all California Job Applicants Regarding the Collection of Personal Information.