Customer Service Agent Portuguese Speaker

Want to build a brighter bolder future and grow your career Join Ecolabs team and help create a world where we all thrive.

Ecolab is seeking a Customer Service Agent to join our team in Budapest Hungary. In this role you will be a trusted partner for our customers and internal teams managing orders and resolving issues with professionalism and efficiency.

What You Will Do

• Morning tasks: Process orders using the order management application.

• Afternoon tasks: Support local team activities:

  • Handle inbound calls.

  • Respond to emails related to delivery notes COAs invoicing and order claims.

• Accept and process transactions in SAP/CRM.

• Confirm orders and check shipment status.

• Collaborate with other departments to resolve issues in the Order-to-Cash cycle.

• Meet daily and monthly targets for deadlines and order quality.

What You Will Need

• Native Portuguese.

• Advanced English (minimum C1).

• Spanish preferred.

• Strong MS Office skills.

• Customer-oriented mindset and professional written communication.

• Good problem-solving and decision-making abilities.

• Ability to handle repetitive tasks in a fast-paced environment.

• Minimum 6 months of customer service experience (preferred).

• Experience with SAP or Customer Service software (advantage).

• No immigration sponsorship offered for this role.

Whats In It For You

• Make a difference: Join a stable growing global Fortune 500 company.

• Work-life balance: Enjoy hybrid/remote work and flexible hours.

• Recognition and growth: Opportunities for advancement and continuous learning.

• Benefits: Cafeteria plan medical dental vision coverage stock purchase plan language learning options and more.

About Ecolab

With over 48000 associates in more than 170 countries Ecolab delivers science-based solutions and world-class service to improve food safety maintain clean and safe environments optimize water and energy use and drive sustainability.