Program Manager- NDC

London - UK

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

This role reports to the VP of Commercial Strategy and Planning.

We are seeking a Program Manager to lead the continued implementation of our New Distribution Capability (NDC) program across multiple airline partners and markets.

Role will be primarily focused on engaging with commercial stakeholders to ensure efficient and effective roll out of NDC across client base.

The Program Manager will act as a central coordination point between commercial teams key business stakeholders product and tech ensuring structured rollout governance issue resolution and consistent visibility of progress across all levels of the organisation.

What Youll Do

Deployment & Rollout Management

Plan and manage NDC client migration.

Lead and manage rollout plans across countries airline carriers and clients.

Track and monitor client requests maintaining detailed logs and escalation protocols.

Manage a dedicated NDC inbox responding to inquiries requests and communications.

Governance Communication & Stakeholder Alignment

Collaborate with commercial enablement teams to develop briefing materials and CGM messaging.

Collaborate with activation teams to support seamless client onboarding and migration processes.

Manage and communicate deployment plans issues risks and escalations to a wider commercial audience.

Prepare and deliver program updates and status reports to steering committees.

Project Management & Delivery Discipline

Support Program Managers with mapping client impact project deliverables and helping to shape the point of arrival.

Develop and maintain clear project plans timelines and progress dashboards across workstreams.

Support change management processes across NDC implementation.

Drive accountability across teams ensuring tasks owners and deliverables are well-defined.

Cross-Functional Collaboration

Collaborate closely with a variety of teams to ensure readiness and smooth transition to live service.

Identify and escalate inter-dependencies impacting deployment timelines or business readiness.

What Were Looking For

Experience within the travel or airline distribution ecosystem (NDC or related transformation strongly preferred).

Proven experience managing complex multi-market program deployments or technology rollouts.

Strong program and project management skills with experience using structured tools and governance methods.

Excellent communication and stakeholder-management capabilities.

Demonstrated ability to work cross-functionally and coordinate diverse teams and stakeholders.

Experience using Smartsheet One Note Excel Salesforce would be beneficial.

Strong organisational documentation and problem-solving skills.

Experience working in a hybrid or matrix environment with global stakeholders.

Location

London United Kingdom

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.
And much more!

All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!

Required Experience:

Manager